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Insufficient Credit??

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Novel Tourist

Hi,

 

My account is charged on April 13th, today its April 16th and now also i am not able to make Calls, it says Insufficient Credit. 

 

If there is any issues kindly provide a Refund!

 

Expecting reply ASAP

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Staff Moderator

exploreS wrote:

My account is charged on April 13th, today its April 16th and now also i am not able to make Calls, it says Insufficient Credit. 


Hello,

Your account shows that you have a recurring 3-monthly Plan for calls to India. Due to the time it can take for some transactions to be processed, we charge your bank or PayPal account three days in advance to ensure prompt delivery of your subscription. You don’t lose these three days: your subscription is still valid for the full period that you sign up for (one, three or 12 months).
Although the recurring payment is taken three days in advance to avoid possible delays, your subscription minutes are reset based on the initial purchase date and time.
Minutes are added to Plans at or about midnight UTC/GMT on the due date.


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