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Didn't get credited 400 minutes after renewing my subscription earlier than the next renewal date

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Novel Adventurer

Hello, on January 14th, 2012, I subscribed for this plan:


Calling to Landlines and Mobiles in Syria:

  • 400 Minutes
  • 20.7¢/minute

  • $82.99/month


I used up the 400 minutes really fast because I haven't spoken to my wife in a while. Now, on my Skype account page it said that this subscription "Renews on Feb 14, 2012". I can't wait until Feb 14 to speak to my wife again so I bought the subscription again. However, the 400 minutes didn't get credited to my account. I made a call and it used up my Skype credit. This is my account page AFTER buying the 400 minute subscription:



Here's the confirmation that I payed for the 400 minute package:



One more thing: Why was I charged twice on January 14th for the 400 minute subscription? here's proof:



Thanks for your help.



2 Replies
Novel Adventurer

Hello? Do I have to call my credit card??



Novel Adventurer

I send earlier u my date was 30.11.2011

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