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Can't use subscription

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Novel Adventurer

I have and have had an ongoing $2.99/month unlimited U.S./Canada calling subscription.  I am in the middle of my month.  I am unable to make calls. I keep getting an error message telling me that I need credit. If I try  to buy credit (which I shouldnt have to do) it tells me I don't need to buy any as I currently have an active one.

 

As I use my subscription for work, this is quite annoying.

 

Thanks,

Gillon

xxx xxx xxxx

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Staff Moderator

skijack wrote:

I am unable to make calls. I keep getting an error message telling me that I need credit.


Hello,

First check to see if you have violated any of these limits:  http://www.skype.com/intl/en-us/legal/terms/fair_usage/  If you have you will have to wait until your Plan is reactivated (usually around 48 hours).  If you have not please file here: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service

 


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I recommend that you always run the latest Skype version: Windows & Mac

If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
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