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Removing old unused accounts

Community Manager

At Skype, we take account security and safety very seriously. Periodically, we review old unused accounts and remove them to prevent them falling in wrong hands and to prevent possible misuse. 

 

Over the next few weeks, we will be removing some accounts which were created automatically for users while signing into Microsoft Outlook.com and which have not been used in the past year.

 

The account holders will not notice any change, they will be able to use Skype as normal should they sign into Microsoft Outlook and initiate a Skype chat. Old conversations will be archived and replaced by a new one. You might appear twice in your friend’s conversation history if the old archived conversation is still stored locally on their device.

 

To learn more about using Skype from Microsoft Outlook.com, please visit our FAQ.

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44 Comments
Novel Tourist

This app definitely neeeds some work on fixing. How in the world do we unlink facebook accounts. I ask because the WRONG account is linked. Also, my original skype login and name no longer works so had to start a new one. 

Migrating from original to new should have been an option. Because it was not, I am now rarely using this application. I switched to Facebook Messenger as a primary, since I wanted facebook single sign on and that is an option here but has linked my wife's account to mine somehow in all the updates or ????

 

Anyway, except for where work may have Skype for Business and the appropriate work only setup, I will probably ditch this program and likely never return unless these things are fixed.

 

It would be nice to not get user does not exist login error on my original skype login. I guess since my contacts there are not using skype anymore either, probably for similar reasons, letting this application go to the graveyard is probably the best thing I can recommend to everyone out there.

 

I would still use it if I could fix these issues. I am not going to start over. I did for the sake of posting this comment. This is probably one more good reason to keep promoting other than Microsoft products. I do like most of their stuff, though I have found I like the competition stuff too, so if I have an option, go for the just as good and likely less expensive option of something else.

 

Microsoft needs to wake up to the new way of doing things.

They should have had a Mobile OS separate and apart from the Desktop and Server Editions like everyone else does. Got to wonder why everyone else did that, likely less headaches and fewer problems. 

Anyway, I still use Microsoft a lot at work, since there are not any other options what choice would I have if I wanted something else???

 

At home though, I also still use some good stuff from Microsoft. However, for OS main Desktop, I use Linux boxes more than Microsoft. I do not like Windows 8 or 10 and will not change to those until forced to do so at work, since they are likely to stay with Microsoft (Federal Government).

At least ther are tons of options, combos, and solutions today to work with.

 

So as encouragement, please Microsoft, fix these things and get it right again.

Novel Tourist

God this is really my problem, I just notice recently this month when I search my name over skype and I have many account names there ,some has picture in it. I remember that I made those accounts past two years and I made it then cant sign in made again and cant sign it after days , so I didn't notice that I have these accounts , .

 

I been asking help for what to do and if I recover my account still I cant get in to it. This is a great help for me especially they will remove this not use skype account and not going back to the account just to delete ,

 

really this is a great great news especially to the user who has many accounts that were not use anymore.

thank you for the update!

 

Novel Tourist

This is a problem I need answers.
Thanks for the update!

Casual Tourist

I'd love to be able to do this as basic account management. Somewhere along the line I got two skype accounts. For one of them, I have no idea what the password is. Skype defaults to my primary, most commonly used account when I log on. I just spent about an hour unsuccessfully trying to figure out how to delete the secondary unused account, but now I am moving on and never looking back. Obviously not an intuitive problem to solve via skype. It is frustrating, and would be best served with a direct help line. Is there such a thing? Meantime, people will find me and my ghost when they search for me. Hopefully they select the right one. My ghost is a cold conversationalist.

Community Manager

@convoluted

 

Hi thanks for posting. So looking at your history, and using your email I found two accounts. One is a Skype Account and the other is a Microsoft Account. Its likely you would log into the first with a username and the second with your email address. There is a process by which you can make the two accounts one but you need to be careful as it cant be undone currently.

 

If you decide to do this please do it in an in private browsing session.

 

If you linked your Skype account with your Microsoft account in the past: there are still two passwords that grant access to your account. The best way to consolidate your passwords is by opening https://account.microsoft.com and sign in with your Skype name and password there. If this is the first time for you signing in since October 2016 you will be asked to update your account. More information in the article One account for Skype and your other Microsoft services - NB: After you have updated your account going forward there's only one password giving access to your unified account.
 
3. Protect your account
Now to updated your password (and possibly your account as well) secure it by setting up two factor verification: https://support.microsoft.com/en-us/help/12408/microsoft-account-about-two-step-verification

For security reasons I can not confirm the IDs in use but hopefully you know these

Novel Adventurer

I need to contact Skype in the Classroom or anybody who can help me with Skype in education. Where is the phone for customer service?

Reliable Tourist

Hi,

When I search myself in Skype with my Microsoft ID (using my friends account), three results return. One with the profile picture is correct but two others are obsolute. How incorrect results be removed from the directory?

 

Kind Regards

Casual Adventurer

So does that mean that in order for an account to be considered "inactive", it hasn't been logged into in over a year or it has been logged into in the past year but not used?

Reliable Tourist

I checked Skype names, live:e*****r, live:e******r_2 are the old ones no longer used by me. The problem seems to be caused by MSN messenger accounts from the past, I've been using Hotmail for over 25 years. My concern is when I'm asked to supply a Skype name, I give my MSN account name, three results return which conflicts people trying to reach me over Skype. One mail address can be connected with one person to my thought.

Kind Regards,

Erkan

Novel Tourist

hei

Tourist

Is there any way I can flag up an unused account to be deleted? I've been trying to delete one account for a while but never seem to manage to complete the whole process due to forgotten passwords or conflicting information.

Casual Tourist

Have just updated my windows 10 pc to clear a problem (not with Skype) and had to reinstall skype. I used the skype preview icon and downloaded Skype but found it was a new account. Now I cannot download a short cut to my proper account. I have a working account on Android but obviously getting mixed up with an old account. HELP! 

Novel Tourist

Hello,

I've own 4 Skype accounts. 2 ones were created long ago with username/password/email that I don't remember anymore. I've recently created 2 new ones, 1 business and 1 private.

As the way of managing them has changed several times (now its with Microsoft account), how can I do some cleaning ?

Thanks for your help

Casual Adventurer

Hi community manager,

A Skype member friend couldn't contact me since last Monday. I am a blocked contact, and she couldn't unblock me on her Skype. After doing a people search on my Skype I found two accounts under my name, a Skype account and a Microsoft account. Is this the cause of her problem?

Reliable Tourist

Great, I hope this will solve our problem! I closed a few MS accounts last year and as the result of this, now I can’t sign into those unused skype accounts, “livexxxxx”  anymore. When I asked the customer support, they couldn’t fix either. I really wanted to remove them from the directory. Thanks!!

Novel Tourist

Не осуществляются исходящие звонки в Skype.
У меня была та же ситуация. Удаление Skype и постановка новых версий ничего не давала.
Мне помогло простое решение. Запуск программы в режиме совместимости.
Правой кнопкой мыши кликнуть по значку программы и выбрать пункт
"Исправление неполадок совместимости. Проблема была решена

Casual Tourist

Dear all. So let´s see if I got this right: Despite the fact that Skype will be closing some account, there is still no way for us as users to delete unused accounts ourselves (one for which we have a password and can log in to)? I tried to do this but in my attempt this meant deleting my gmail account as it is somehow linked to all four of my Skype accounts (and I can´t seem to unlink them)... Thanks in advance for your feedback!

Casual Tourist

Hi I was looking for a way to delete my Skype account but apparently there isn't one, which is really strange!

Well, there' a method, but that includes deleting my Microsoft account, which is really far fetched and cumbersome to go through!

Especially when I'm using this Microsoft account as my computer profile!

Why should we go through this hassle of deleting our Microsoft, Outlook and other accounts just get rid of Skype??

My Microsoft account is also linked to Google, so yes it is really unacceptable to lead us down this path. Unheard of! 

 

Please fix this!

Novel Tourist

I want to remove the last payment account, please advise urgently how could I do this??

Tourist

Hello, today I can not send messages or connect with my friends, what is happening, greeting, [Removed for privacy]

Novel Tourist

This problem is making me increasingly mad.. honestly.. I've been wanting to create a new account for months now.. but I didn't think this would be so hard.. #1 I don't like using my full name and I really feel like its an invasion of privacy because as most people on here I don't use skype for work .. just for friends or on line friends and #2 signing in with a email as a username just makes it feel more unsafe.. i don't know if others can view that but if they can it just feels like more of my info is going to other people that should't have it.. i feel like the old way was way safer because you could set a user name with an email and it was't difficult to make a new account if necessary. PLEASE for all users make this easier so i dont need to create a new email that ill never use again just to make a skype account that feels semi private... but then again even with that skype still forces you to use your name.. smhhhh i hate this but i love skype... please fix something!!!  

Tourist
NO! Absolutely not! Stop meddling with people's accounts. Microsoft you are an absolute menace! People all over the world are already furious that you bought skype now you're making it a less pleasant user experience. Stop blocking people out of their accounts. Stop spying on people. Stop interfering with what password we choose. Let people manage THEIR OWN SECURITY! Access is more important than security on a bloody messenger you fools. No one uses it to sign into their banks unless they are idiots. It is YOU who is a threat to their security.
Novel Tourist

As I have no idea how many accounts I've had over the years I would like to be able to get a list of of the email accounts I have access to so that I can manage them. I do like the idea of linking my social media accounts so this is welcome news for me. In the past I did a bit of beta testing and I know I set up disposable accounts that I really no longer need so I would welcome a chance to clean them all up.

Novel Tourist

Help someone hacked my account and added skype j got back into my gmail account but now i dont know how to take skype off my email i want this skype delete from my email please 

Casual Tourist

Hi,

I had to close a hotmail account because it was hacked a few times. I thought I had also closed the Skype account I had opened using that email as well, but a friend of mine said there has been recent activity on it. I no longer have access to this old skype account (forgotten password and permanently closed email account used to open it) and would actually appreciate having that account permanently closed. I have a different Skype account I use that I opened using another email, the one I'm logged into right now, and will keep this one.

Please let me know how to close the other account permanently, especially as it has been active without me using it.

Thank you.

Tourist

Can you please delete my account? I never use it and I dont like it being out there

Casual Tourist

The first step in eliminating old accounts is to let us do that with our own accounts.   Before you choose to eliminate any accounts you need to us eliminate first!!!!!!!  We need to be able to unlink!!!

Casual Tourist

I am trying to recover an account I used just last year. I must have used an email I don't use anymore. However I used that same account on my phone. I found it but it is trying to say it doesn't exist when I put in the username. I also have 3 different accounts linked to my one email address and now I'm stuck with the one user and cannot see the others. I just want all of them deleted except for the one I'm looking for. I just want someone to help me do this so I can get back into my old account but nothing is helping. How ridiculous, maybe I just wont use Skype ever again, cant even get help for this.

Novel Tourist

This is **bleep**.
Some **bleep** has liked his SkypeAccount to my Microsoft account, so now when I log in online on skype, I get HIS account and not mine.
I get my own profile when I log into Microsoft account.
How do I get rid / erase his account from my login and get my own back ?

Tourist

WHY must I lose my Hotmail account because I do not wish to have an additional Skype account! I have one Skype account which I have always used but Microsoft have added 3 more just to create total confusion. It has now been decided that they will delete accounts that were automatically created and have not been used in the past year. Does nobody working for Microsoft/Skype use Skype? It is almost impossible not to log into the false accounts as it seem to change your Skype whenever you check your emails. I seem to have 2 accounts associated with my internet providers email, one associated with Hotmail and one associated with live.com. It takes me several attempts each time I try to log in because each one is also linked to my name. So how do I get rid of the ones without my Skype credit without losing vital information contained within my email accounts

 

Casual Tourist

I followed the instruction and upgraded the software. Then, I was not able to find my Skype.  

Then clicked the download exe, I did the sign up again.  It turned out I got a new account.

I tried to get to my old account and tried to remove the new one.  I uninstalled the Skype with the newer date & the folder.

It turned out to be I deleted the old ones which has the same user name but different spelling of the profile name.

Do you still my old account? It should start on 2016. Is there any way I can retrieve it from your end?  

I also should have older account from years ago.

The SKYPE upgrade linked to Window 10 (MSN) has messed up my use of SKYPE in big time.

Now, I lost all of the some important pictures.......

Tourist

Is there any plans for the future where Microsoft/Skype employs a competent software engineer who can undo all the damage that has been done to Skype since it linked with Microsoft. I noticed Microsoft stopped using people that understood computers when Bill Gates stepped back from running the company. They only seem to employ rejects from AppleMac these days and the same rejects are so inept that they think they are still working for AppleMac and try to get windows to work the same way which just results in epic failures like Windows 10.

 

Casual Tourist

I need to speak to somebody at Skype regarding an old account, I have plenty of information to validate my identity, but your forms are not allowing me to sign in, I have tried several times using account recovery and it's just driving me insane, as Skype has done since I began using it years ago. I can't speak to a human? seriously? To access an account that is rightfully mine?

 

I am going to give skype one more chance to redeem themselves and help me or I'll just go to another service. Somebody please assist.

I have mental health issues and this isn't fair.

Why are you sending me 'badges' what bloody use are these? what planet is this!?

If we had been given the right to close accounts properly in the first instance, I would have spared myself years of anxiety. Fact.

 

 

Community Manager

Hi,

 

If you have tried the automatic recovery and this has not worked please contact Microsoft Account team here: https://support.microsoft.com/en-us/help/12429/microsoft-account-sign-in-can't

 

See the bit 3/4 of the way down under "need more help?"

 

The Microsoft account team will help you get back into your old account if they can.

 

 

 

Casual Tourist

Sorry, but the person I spoke to via chat, couldn't help at all but was happy to waste an hour of my time for no reason.

Don't send people in circles next time, thanks.

 

Microsoft, Skype, absolutely disgusted.

Casual Tourist

two completely different departments, who can't communicate with each other, send you to forms that clearly don't resolve the issue, and leave you at that. this is 2017, this is just not acceptable and it is a violation of rights.

Tourist

To be fair, Skype worked really well and was a very useful communications tool before the Microsoft Baboons got involved. Get rid of the Microsoft Morons, if you can't sack them give them a job where they can sit all day with both thumbs up their rear so they can't do any more damage to Skype.

Tourist

Perhaps it is worth looking at how many Data Protection Rights from all the different countries in the world are being violated by Microsoft and would it be worth starting a class action for all the anxiety they cause whilst trying to enforce their will on people to accept new products that are vastly inferior to what was available 20 years ago?

 

Novel Tourist

It looks like big joke, on my all devices I was log out and now when I try to log in to skype i get information that someone else use my account.
Strange thing is that on my account was change email (to my old email adress which dosent exist from 5 or 10 years) and of course I cant use it.

So only soulution is using messenger?


Thanks for help

Novel Tourist

I cannot figure out how to use this system is totally worthless all I do is go in circles and get no answers

Tourist

I have a few Skype accounts that I want deleted that haven't been used in a long time and do not remember the information they are requesting when verifying information. I see back in February they were going to delete accounts that haven't been used, yet mine are still up. I need to get these off asap.

Tourist

I have Windows 8 and I haven't been able to get into my other account for a long time. I want to keep it, but it's not letting me log in to it. A friend of mine is having the same problem.  She told me, "It's giving me a disk/IOS error when I try to log in on windows. And I don't want to reinstall it. I'm using windows 7." We don't want our accounts deleted, we just want to be able to get into them.

Novel Tourist

I have a pretty big problem.  When I ran the Windows 10 Skype preview it created some weird Skype account and linked it to my Microsoft profile.   This Skype account is full of Turkish contacts, and is completely unrelated to anything.  Because of that, I'm unable to now use Skype on Windows because it always loads up whatever is linked to my Microsoft profile.  There doesn't seem to be a way to unlink it, and I'm relegated to using Skype on my mac only.

Novel Tourist

Hi, 

 

I recently installed Skype on my Mac for an interview.  However, when the interviewer did a search for my name, he found two old accounts that I haven't used for years and inadvertently sent an invite to them.  How do I track them down so I can delete them?  TBH, I don't even remember how to log into them since I rarely used them.  However, given my current circumstances, I will be using Skype more frequently and want remove any confusion when folks search for me.

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