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Webcam not working? - Check here

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Community Manager

We've heard here on the Skype community that some of your unfortunately have trouble accessing the video feature in the Skype for Windows 8 application.


Please follow these steps to troubleshoot webcam problems:

  1. Check that your system is fully up to date by visiting Windows Update:
  2. Check for the latest webcam drivers for Windows 8.x. If the issue is with an internal camera please check on the laptop manufacturer's support page. Or check the camera manufacturer's support site if the issue is with an external USB camera.
  3. If you are reporting a problem please test the camera with the Windows 8 camera application and tell us if that works.
  4. Let us know if you are willing to be contacted by Skype support staff and create logs for us so we can try to resolve the issue.

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Message 1 of 113 (136,208 Views)
112 Replies

Also please make sure that you have given Skype the permission to access the Webcam or Microphone. You can set the permission under Settings -> Permissions. 

If answer was helpful please give Kudos and if issue is resolved mark it with solution for other users. Thanks!
Message 2 of 113 (136,200 Views)
Casual Tourist

I have Lenovo G585 and using built in Camera (Lenovo EasyCamera) - and getting  green box instead of picture. Tried with Logitic USB webcam - same.

Message 3 of 113 (88,364 Views)
Novel Adventurer

mine is doing the same thing!!!!! green screen  its the only way i can talk to my husband who is Afghanistan  HELP!!

Message 4 of 113 (88,355 Views)
Former Staff

For all of you with green video problems, can you please post your laptop/webcam model?


Message 5 of 113 (88,314 Views)
Novel Adventurer
Green screen here on my new Sony Vaio model SVE151E11L
Message 6 of 113 (88,297 Views)
Novel Adventurer
Green video problem on a Sony Vaio SVE1712C5E running Windows 8 Pro. All drivers up to date. All updates applied. Video is fine in other applications (i.e. Google Chat).
Message 7 of 113 (88,289 Views)
Novel Adventurer
hp 2000-bf69wm with integrated webcam truevision hd cam
Message 8 of 113 (88,242 Views)
Novel Tourist

New HP 2000 Laptop with integrated webcam (HP TrueVision HD camera) runing windows 8. Camera is working fine in the Metro Camera App and regular desktop but it is all green in the Metro Skype app. How to correct this issue


Message 9 of 113 (88,199 Views)
Former Staff

Sorry to hear about the webcam problem. Can you please supply feedback as explained here so we can get this issue fixed:

Message 10 of 113 (88,177 Views)