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Videomessage wont playback in windows 8.1

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Novel Adventurer

Its strange, but my computer wont playback videos I have sent to someone on skype. Its 6 or seven dots that moves round, round, round, and round and never stops. No error message or anything. It just loads but nothing happens. So what is the problem? 

 

I Have an acer with the latest windows 8.1 update.

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