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Video problems

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523
Casual Adventurer

I set my skype up on windows 8 but cannot get my video to work.  I have tried everything with settings & permission but all the video shows all the time is a green screen. I can hear & see everyone, and they can hear me but all they see is a green screen, any suggestions?

Message 1 of 17 (9,399 Views)
1 Accepted Solution

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Super Aviator
Solution
Accepted as a solution by 523
‎28-08-2015 11:00

What is the exact error message?

 

You can also try to open the Store apps from the start screen.

 

Press WinKey + Q then select Store.

Regards,
Tamim
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Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

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Message 8 of 17 (9,495 Views)
16 Replies
Super Aviator

What is the version of Skype program you are on now?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Message 2 of 17 (9,398 Views)
523
Casual Adventurer

What do you mean what version?

Message 3 of 17 (9,392 Views)
Super Aviator

Please See.

 

What version of Skype am I using on my computer?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Message 4 of 17 (9,388 Views)
523
Casual Adventurer

version 1.2.0.129

Message 5 of 17 (9,385 Views)
Super Aviator

Please update to Version 1.3.0.112

 

Press WinKey + R to open the Run window

WinKey (the button is located between the left Ctrl and Alt with the Windows logo)

 

 

type: ms-windows-store: and press Enter

Press WinKey + C >> Settings >> App Updates >> Click Check for Updates.

 

 

Install / Update  Skype.

 

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Message 6 of 17 (9,379 Views)
523
Casual Adventurer

Tried that & it keeps saying windows cannot find web site for ms-windows-store

Message 7 of 17 (9,372 Views)
Super Aviator
Solution
Accepted as a solution by 523
‎28-08-2015 11:00

What is the exact error message?

 

You can also try to open the Store apps from the start screen.

 

Press WinKey + Q then select Store.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Message 8 of 17 (9,496 Views)
523
Casual Adventurer

I tried winkey+Q went to store and reinstalled skype. I then went to settings to check the video and I now have a picture, it is no longer a green screen, that really worked.  Thank you so much for your help.

Message 9 of 17 (9,358 Views)
Super Aviator

You are very welcome and thank you for your feedback.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Message 10 of 17 (9,353 Views)
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