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Unmerge Skype and Microsoft Account

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Novel Tourist

When I installed Skype on my Windows 8 computer (the Metro App), I mistakenly clicked "I do not have a Skype account", and it has now created a NEW Skype account for me, whereas I DID want to merge my accounts. It seems like I can't delete my current Skype one or the Microsoft-Skype one (and incidentally, I can't sign into my Microsoft SKype account on my Android device). 

 

What should I do?

Message 1 of 14 (26,852 Views)
13 Replies
Casual Tourist

I chose to merge my accounts but would rather be running them seperately. I would also like to know how to un-merge these accounts.

Message 2 of 14 (26,848 Views)
Super Aviator

Please Contact customer service and ask them to unlink your account.

 

include the below information.

 

Skype version and platform you are using


What is the exact version number of Skype and what platform you are using (Windows, Mac, Linux, Android, etc.)?

Which option you choose to log in to Skype, if you combine your account:


• Skype
• Microsoft account
• Facebook

Skype-account you used in the process of merging?

Indicate that combined.

 

What happens when I merge my Skype and Microsoft accounts?

How can I contact Skype Customer Service?

What is live chat support?

 

support request 

youtu.be/FHoKkkfrgKI

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Message 3 of 14 (26,832 Views)
Novel Adventurer
Great, I request support via email and Skype people unmerge my accounts immediatly.
Thanks.
Message 4 of 14 (26,379 Views)
Super Aviator
You're welcome.
Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Message 5 of 14 (26,344 Views)
Novel Adventurer

hi;

 

i cant open these support links

 

saying that page doesn't exist..

Message 6 of 14 (26,211 Views)
Novel Adventurer

and i want to send an email to support it says:

 

"Looks like our website is currently having a few problems. 
Please try again later."

 

please help.

Message 7 of 14 (26,199 Views)
Novel Adventurer

:happy:i want to unmerge my skype and microsoft accounts.and am having trouble. email is [removed for privacy]. version i'm using for skype 6.0thank you elizabeth shelton

Message 8 of 14 (25,984 Views)
Novel Adventurer

Is true that the email support option seems to be unavailable, but you can use Live Chat Support to address your questions. I tried a few seconds ago for other question and they answer me.

Message 9 of 14 (25,941 Views)
Novel Tourist

How about an easier way? Here's one:

 

  1. Go to Skype in your desktop
  2. In the Skype menu, click on Account
  3. At the bottom, click on Email Settings which directs you to your profile in your browser
  4. Next to Microsoft account, click on Unlink
  5. Then you can merge your account in the metro app

Simple!

Message 10 of 14 (24,913 Views)
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