By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

Skype on Windows 8 vs Windows 7

This topic has been archived. To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Casual Tourist

Skype used to work on Windows 7. I upgraded to Windows 8 complete with the media package and downloaded the new version of Skype and all I have is problems.


I can text but as soon as I try to use the video option I get the message "Your PC ran into a problem and needs to restart. We are collecting data etc...."


I tried everything including checking for updated drivers but the same thing happens. It crashes as soon as I select the video option. If someone contacts me, I see the video and hear the audio for a couple of seconds before it crashes.


Any help will be appreciated.


Thanks in advance

Message 1 of 2 (460 Views)
1 Reply
Former Staff


Which version of Skype are you using?
Do you have some antivirus instaled?
Do you have Hamachi installed?
When you go to Settings->Permissions, are all the permissions set to on?
Can you please provide logs as described in this link and send them to kmudrovcic at

Thank you

Message 2 of 2 (432 Views)
Discussion Stats
  • 1 reply
  • 0 kudos
  • 2 in conversation