When I try to access Skype it just stays on the loading screen and nothing happens. I have tried uninstallling it, but this did not fix the problem. Any help would be muchly appreciated.
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Please test with Skype desktop client
Signin to Skype client with your microsoft account.
Please run this apps troubleshooter.
Unfortunately, this didn't work. I followed the instructions to restart after the troubleshooter had finished but it is still stuck on the loading screen.
Did you receive any error code / messages?
Were you able to use Skype without any issues earlier?
What’s the recent change that you made to your computer after which this issue has started to occur?
Do you have any security software installed on the computer?
No error code.
And when I first logged in I could use it. Then I logged out and it got stuck on the loading screen.
I only recently got this computer. So no changes have been made.
Yes I have Norton installed
Which version of Norton? NIS? NAV? 360? SEPM?
Please add/allow WindowsApps folder to norton internet security
From main page of NIS, Settings
AntiVirus and SONAR Exclusions >> Items to Exclude from Scans >> Configure [+] >> Scan Exclusions >> Add >> Locate WindowsApps folder under Program Files >> Check Include Subfolders >> OK.
AntiVirus and SONAR Exclusions >>Items to Exclude from Auto-Protect and SONAR >> Configure [+] >> Scan Exclusions >> Add >> Locate WindowsApps folder under Program Files >> Check Include Subfolders >> OK.
In the Settings window, click OK (Save settings).
Please make sure NIS is not blocking Skype.