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How to close my skype account

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Novel Tourist

How can I close my skype account please? What must I do?

Message 1 of 7 (1,564 Views)
6 Replies
Novel Tourist

How to close my skype account

Message 2 of 7 (1,434 Views)
Casual Tourist

i want to close my skype account permanently

Message 3 of 7 (935 Views)
Moderator

Dear Readers,

 

Please review the information in this FAQ article:
Can I Delete My Skype Account?

and then please contact Skype Customer Service to file your request as indicated in the instructions.

Regards,
Elaine

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Message 4 of 7 (908 Views)
Novel Adventurer

I am the widow of a subscriber.  My husband died in 26 Nov 2011 but his account is still active with a small balance.  I wish to close his account but do not find anywhere in Skype that provides a link to write to them about this.  Please help in how to do this!!

Message 5 of 7 (386 Views)
Moderator

Hi, Kpadmanabhan, and welcome to the Community,

 

Please accept my condolences for your loss.

 

I just tested contacting Skype Customer Service, clicking on the link in my post, above, and after signing in I chose the Account and Password option and then Delete an Account.  I skipped past the FAQ offer called 'Can I delete my Skype account?' and clicked Next - and was immediately provided an option to start an instant message chat with a customer service representatative.

 

Please expect to be asked to provide documentation such as a certificate of death or other similar papers in order to request the refund of credit and to remove the account.

 

Regards,

Elaine

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Message 6 of 7 (372 Views)
Novel Adventurer

Thx Elaine for your reply.  However, that exactly what I did't know how to do.  How to get to Skype Customer Service in the first place?

 

By the way, kpadmanabhan was actually my late husband's name, I have to use his name because I was in his account when an automatic email message came into his in-box from Skype stating his account will become inactive, etc. due to its non-active use for so long.  In order to get a message into the Skype Community, I was asked to give a sign-in name, therefore I did it.  I am his widow, and my name is Sophie Smith.  I do have his death certificate of course.

Message 7 of 7 (362 Views)
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