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Green screen on webcam on laptop Windows 8

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Casual Tourist

We brought a new laptop this weekend and the webcam is working fine.  Contacted Microsoft and they are saying the issue is with Skype.  I have looked all over the support page and nothing to fix this issue.  This is the 1st laptop that my daughter has purchased and Skype is how she stays in connect with her older sister at college.  Need help asap!

 

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Community Manager
Solution
Accepted by Claudius (Community Manager)
‎28-08-2015 11:00
Can you please help us getting this issue resolved for you quickly by providing feedback as explained here: http://community.skype.com/t5/Windows-8/Your-help-needed-to-fix-green-video/td-p/1244238

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Novel Tourist

im having the same problem and i just bought it friday and im really upset about this.!!!!!!

Message 2 of 9 (15,803 Views)
Novel Tourist

I am having the same problem just bought a Compaq with Windows 8 on Black Friday from Walmart. I am having the same problem trying to video chat. The laptop webcame is green. And when I plugged in my USB webcam the video is still green. I can't access the camera settings on Skype. 

The camera works fine using the computers Camera software to take pictures using Cyber Link YouCam, the only problem is with the Skype.

Please help this is a Compaq CQ58

Message 3 of 9 (15,791 Views)
Novel Tourist
yes im having the same issue with windows 8 on a brand new hp2000 notebook. anyone know how to fix this????
Message 4 of 9 (15,780 Views)
Novel Adventurer

Im having the same issue.  I have a green screen in video call to someone....I can see them, but my screen is green.  I just purchase this compaq cq58 laptop last black friday from walmart.  please help. thanks

Message 5 of 9 (15,712 Views)
Novel Adventurer

Also, this laptop has windows 8 os system, which is sooo confusing from the other os systems.  could this be the issue?  also, i downloaded google chrome browser and still have install internet explorer 10 browser.  could this cause problems?

Message 6 of 9 (15,707 Views)
Novel Tourist

Same black Friday Compaq from Walmart, Windows 8 with built in webcam... other users see a green screen, but you can actually make out the background so video IS going through.

Message 7 of 9 (15,694 Views)
Novel Tourist
wow I just got one on black Friday from walmart as well and it is doing the same dang thing to me
Message 8 of 9 (15,647 Views)
Community Manager
Solution
Accepted by Claudius (Community Manager)
‎28-08-2015 11:00
Can you please help us getting this issue resolved for you quickly by providing feedback as explained here: http://community.skype.com/t5/Windows-8/Your-help-needed-to-fix-green-video/td-p/1244238

Found a helpful message? Give it a Kudo below to say "thanks" ¦ Latest Community News
Did my reply answer your question? Accept it as a solution to help others, Thanks.
Message 9 of 9 (15,848 Views)
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