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video won't work

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Novel Adventurer

Using skype on a mac 

video works in app Photo Booth when I test it

but won't work when I use skype  (worked fine just a month ago...?)

I downladed latest version, to find a tools option

does not show tools/options on top bar to adjust settings

 

what am I mssing here?

 

thanks!

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Message 1 of 39 (106,057 Views)
1 Accepted Solution

Accepted Solutions
Honorary Adventurer
Solution
Accepted by Claudius (Community Manager)
‎28-08-2015 11:00

Skype won't work if you've used either FaceTime or PhotoBooth. Close down all three programmes, restart Skype and your video should work.

As for tools/options, with Skype open go to the Skype menu on the top menu bar and select Skype/Preferences.

 

 

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Message 2 of 39 (116,544 Views)
38 Replies
Honorary Adventurer
Solution
Accepted by Claudius (Community Manager)
‎28-08-2015 11:00

Skype won't work if you've used either FaceTime or PhotoBooth. Close down all three programmes, restart Skype and your video should work.

As for tools/options, with Skype open go to the Skype menu on the top menu bar and select Skype/Preferences.

 

 

Message 2 of 39 (116,545 Views)
Novel Adventurer

Thanks! I just tested and it seemed fine now

... hope that sticks!

Message 3 of 39 (106,024 Views)
Novel Tourist

Hi, I haven't used either FaceTime or PhotoBooth but still can't get my video to show for receiver. I have checked in Preferences and can see myself there. I could see the person I called. Any other suggestions? Thanks!

Message 4 of 39 (105,281 Views)
Novel Tourist

I have the same issue. No other programs like photobooth or facetime are open. I have the most recent update for skype, and have reinstalled it many times. I have even tried to install earier versions of skype. My video still won't turn on. It will automatically shut itself off when I click on the button. 

Novel Adventurer

Same deal here.  Furious.  I also got a loud automated voice message one day when I tried one of my contacts. warning - return to safety, go to .......for protection activiation, that turned out to be a 3rd party to pay into, which i did  not do.  was that a hack attempt? did that start this?  I was fine before.....please let me know if you have figured this out. My photobooth and all work fine, and I am not on other things at once.

Message 6 of 39 (104,698 Views)
Novel Adventurer

My video won't work either since the latest Skype update. I really need it and can't figure out how to fix this issue. Has anyone found an answer!!!! I am not using Face Time or any other program like that.

Message 7 of 39 (103,502 Views)
Novel Adventurer

Same applies here. Neither of the two cameras (built in an iglasses) do work on skype, black screen shown. FotoBoth and Facetime not running. Mac Book Pro 2.2GHZ Intel Core i7, OSX 10.7.5

Message 8 of 39 (103,417 Views)
Casual Tourist

Video doesn't work on my mac either since I upgraded to the latest version of skype. I don't run photobooth or whatever the other thing is you mentioned in the 'solution' so they can't be the reason. I selected video call, but it only starts a voice call, and when I push the video button it goes on for a second or two on my screen and then switches itself back off and says video is not switched on. Help please, either a solution or how to go back to the previous version of skype would also be fine. Tx.

 

Message 9 of 39 (103,300 Views)
Novel Adventurer

this problem is NOT solved.  I wish skype would start listening to us.   I had no problem a week ago, and last night my skype video was not working - kept pressing the camera button, would stay on for maybe a second, then go back off.  Frustrating!  and no, I was not running Facetime or Photo Booth, and I did restart my laptop and skype.. no luck. 

Message 10 of 39 (103,007 Views)
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