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my video keeps freezing and skipping like a broken record

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Novel Tourist

My video keeps freezing and skipping in place like a broken record...i have a mac

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Message 1 of 8 (4,805 Views)
7 Replies
Routine Adventurer

I am having this problem too.  Any solutions out there?  I tried completely removing all skype related files as per abot

I got a late 2012 13 inch MacBook Pro Retina

Message 2 of 8 (4,731 Views)
Honorary Adventurer

Get that problem when the computer I am Skyping to is moved to a location where the connection is a poor quality wifi.

 

Problem is just connection quality, and very bad quality to create that effect, sugget using homeplugs to connect a computer that is not close to the router.  Homeplugs use the power wiring to provided a wired Ethernet connection between computers.  Although homeplugs only work on the ring main they are connected to you.

Message 3 of 8 (4,724 Views)
Novel Tourist

It has nothing to do with connection, I'm on my iMac which is directly plugged into the internet and still experience my machine freezing up.

Message 4 of 8 (4,436 Views)
Novel Tourist

I am having the same issue. i have been having it for awhile. I even reinstalled my OS. I'm starting to think it is an issue with skype to mac. I think Skype changed something that doesn't quite agree with it. 

Message 5 of 8 (3,736 Views)
Community Ambassador

You might want to try Skype 6.9 for MAC OSX build 701 released today (vs. the older 6.9 build) to see if anything changes

 

Skype for MAC OSX 6.9 (701):

http://download.skype.com/macosx/Skype_6.9.0.701.dmg

Message 6 of 8 (3,725 Views)
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Novel Tourist

I think the poster means the connection to the person you are calling. I have the same issue, and also had an issue where one guest had bad connection, my pc as host called repeatedly, and the whole group had bad vid and audio as a result. The problem cleared one the poor guest with poor connection left the group call.

 

Message 7 of 8 (3,209 Views)
Novel Tourist

I have an iMac and my friend in France has a windows laptop. Skype constantly freezes on both computers at the same time. My guess is when there's heavy traffic Skype can't cope. It's infuriating so I will use Facetime as much as I can as it works perfectly.

Message 8 of 8 (1,964 Views)
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