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Online contacts not showing (Mac 10.6.8)

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Casual Adventurer

Hi,

 

When I login from my (work) Macbook into my skype account with Skype (5.6.0.143) my online contacts don't show up while on my (home) Macbook (and home network) there is no problem and online users show up!!

 

I did the following to try and solve the problem:

- Updated Home and work laptop to the latest versions (Mac 10.6.8 and Skype 5.6.0.143)

- Deleted the shared.xml file (multiple times)

- deleted Skype and all skype related files and reinstalled Skype (multiple times)

- did a full system check with Cocktail and Onyx

- setup a different user account on my (work) macbook try to login and same problem

 

- tried login in to my skype user account from a co worker macbook (same problem no online contacts)

 

- tried login in under a different Skype username on my (work) macbook and that worked fine (online users came up!!)

 

- I have admin rights on all macbooks

 

For me it looks like something is wrong with my Skype user account (but it still works fine from home) because from work I can login fine with another Skype user account.

 

I am at the end of my testing so maybe somebody else has had the same issue and found a solution.

 

Please let me know I am depending on Skype at work

 

Regards,

 

Cyril

skypeid: itsrunning

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Message 1 of 17 (10,610 Views)
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Casual Adventurer
Solution
Accepted as a solution by itsrunning
‎28-08-2015 11:00

For anyone interested I maybe found a solution:

 

On my macbook where the online contacts did not show up I setup a new VPN connection to a different location and let all the traffic go through the VPN connection.

 

When starting Skype my contacts came up online again.

 

I stopped Skype disconnected the VPN and started Skype again through my own network and Skype kept on working.

 

At last but I don't know if this works for the solution I changed my port number to somewhere in the 12.xxx range (was 48.xxx to 55.xxx range)

 

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Message 7 of 17 (11,107 Views)
16 Replies
Moderator

Hi,

 

Did you check your Skype status for being sure that "Online" is selected ?

 

Btw, latest Skype for Mac OS is 5.6.0.143 version atm.

 

Hth 

 

 

* * * * * *
Il n'y a aucun problème que l'absence de solution ne puisse résoudre ! ;-)
IMac Intel 27" Retina Core i5 3.3 GHz - RAM 24 GB - OS 10.11.6
Skype 7.33.206
Message 2 of 17 (10,572 Views)
Casual Adventurer

addon by previous post:

 

I saw there was a new update for Skype 5.6.0.143 and updated it.

 

Problem stays the same!

Message 3 of 17 (10,571 Views)
Highlighted
Casual Adventurer
Hi Foyan,

Yes online is selected!
Message 4 of 17 (10,570 Views)
Moderator

You might try the following :

1 - Quit Skype

2 - Go to Home~/Library/Application Support/Skype

3 - Rename  <YourSkypeName> folder to <YourSkypeName>_OLD

4 - Launch Skype again.

 

Hth

* * * * * *
Il n'y a aucun problème que l'absence de solution ne puisse résoudre ! ;-)
IMac Intel 27" Retina Core i5 3.3 GHz - RAM 24 GB - OS 10.11.6
Skype 7.33.206
Message 5 of 17 (10,566 Views)
Casual Adventurer

Hi Foyan,

 

Did it but no luck.

 

Like I said in my first post I did all the testing with deleting different parts and even all parts of Skype (even the plist file etc.) and reinstaling multiple times.

 

When login in with a different username on this computer it works, when login in with my username on another computer in this network it also doesn't work but with a different username it works also on that computer. When login in on my home computer at home I can login.

 

I did already a rather thorough testing so simply deleting folders and files as a passed station for me.

 

Thanks for the input

 

Cyril

Message 6 of 17 (10,563 Views)
Casual Adventurer
Solution
Accepted as a solution by itsrunning
‎28-08-2015 11:00

For anyone interested I maybe found a solution:

 

On my macbook where the online contacts did not show up I setup a new VPN connection to a different location and let all the traffic go through the VPN connection.

 

When starting Skype my contacts came up online again.

 

I stopped Skype disconnected the VPN and started Skype again through my own network and Skype kept on working.

 

At last but I don't know if this works for the solution I changed my port number to somewhere in the 12.xxx range (was 48.xxx to 55.xxx range)

 

Message 7 of 17 (11,108 Views)
Tourist

 

 

Message 8 of 17 (10,308 Views)
Community Ambassador

 

 

 

 

 

--
Entia non sunt multiplicanda praeter necessitatem.
Message 9 of 17 (10,295 Views)
Novel Tourist

:mansad:

Message 10 of 17 (9,928 Views)
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