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No sound comes out of the speakers after call is connected

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Casual Adventurer

Since yesterday whenever I call or am called I cannot hear anything from the other side.

I’ve never experienced that before

Amazingly, I hear all the calling preamble, ringing etc. After the call is answered no sound comes out of the speakers. It happens even with Skype test call. It happens when I call people in Rio de Janeiro where I live or in calls to Thailand.

Sound works OK with every other application.

I’m using a 10 Mb cable link thru a Linksys WIFI router. The computer is a MacBook pro with 8GB.

Calls with Skype on my iPhone work OK in the same environment.

Could it be just holidays overload or a local node compromised?

Thanks for any help.

Happy holidays

ng

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Casual Adventurer
Solution
Accepted as a solution by ngorini
‎28-08-2015 11:00

I tried something more drastic. Deleted everything related to Skype present on my machine using AppCleaner and reinstalled Skype. The problem is gone.

ng

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Message 4 of 11 (15,479 Views)
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Community Ambassador

It's probably something very simple.  Check your Sound settings in System Preferences AND Audio settings in Skype's preferences. Sometimes one or the other can go a bit wonky.

--
Entia non sunt multiplicanda praeter necessitatem.
Message 2 of 11 (14,905 Views)
Casual Adventurer

Unfortunately it is not that simple.

First, it used to work OK till yesterday. Nothing has been changed to cause this.

I already checked both Skype preferences and sound preferences at System Preferences.

All tests work OK at the OS (Lion) level and at Skype too. Sounds do not come out of the speakers, only when they come from the Internet.

Just checked Skype test call again. I hear the call ringing but when the bot picks it up the call silence takes over.

Reboot and reinstalling Skype didn’t work. Rebooting the router also did not.

ng

Message 3 of 11 (14,902 Views)
Casual Adventurer
Solution
Accepted as a solution by ngorini
‎28-08-2015 11:00

I tried something more drastic. Deleted everything related to Skype present on my machine using AppCleaner and reinstalled Skype. The problem is gone.

ng

Message 4 of 11 (15,480 Views)
Novel Adventurer

I am having the exact same problem. I hear the ring, the other person can hear me, but I cannot hear them. Was working fine and one day just quit. I have tried all of the suggested solutions, including uninstalling and reinstalling Skype (twice) and it still does not work. Any one have any more help to offer? And is there any way to get help from Skype? I sent a message and got no answer. Thanks!

Message 5 of 11 (14,650 Views)
Moderator
Novel Tourist

hello

 

I hardly ever use skype but today had several tries to Israel

 

The recipient could hear and see me

 

I could see the recipient but not hear them

 

There is no ring tone when I make the call to either this person or others

and likewise calling the checker. No reply from them either on the sms

 

I have not changed any settings

Message 7 of 11 (12,945 Views)
Casual Adventurer
1
Message 8 of 11 (8,973 Views)
Casual Adventurer

Solved no ringtone on my mac by going to disk utillity and have that repair mac disk. Then restarted the computer and to my joy and surprise - evereyting works fine now.

Message 9 of 11 (8,972 Views)
Novel Adventurer
I have this problem on my iPhone today, can hear when I call on phone but not on Skype ap, to Skype account or to a landline, any ideas?
Message 10 of 11 (5,743 Views)
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