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How delete voicemail, because seriously, there is no x after voicemail

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Novel Adventurer

How do you delete a voicemail message on Skype for OS X? The online how-to here says that you look at the message (forget the ridiculous way it says to find it, which also does not work) in your list, and click the little circle-x to the right on the message. THERE IS NO CIRCLE-X ON THE VOICEMAIL MESSAGE. So far, I can't find any way to delete: No context menu, no menu item, NO CIRCLE-X.

 

Now, I'm using Skype 5.3.5, and you guys have instructions for Skype 5.0 Mac---AND THE HOW-TO IS WRONG.

 

So how does one delete a voicemail message?

Message 1 of 11 (8,132 Views)
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Solution
Accepted by Carola (Moderator)
‎28-08-2015 11:00
This message is quite old.

According to FAQ you can delete voice messages:

After you have listened to a voice message, it is stored locally on your computer (as a .DAT file in ~/Library/Application Support/Skype/<username>/voicemail). This means that you won’t be able to listen to it again if you sign in to Skype on a different computer. To delete a voice message, you will need to delete the .DAT file.

More info: https://support.skype.com/m/en/faq/FA10791/Setting-up-Voice-Messaging-Mac

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Message 5 of 11 (8,009 Views)
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Moderator

You are right, the FAQ are wrong. I reported this error to be fixed. Currently you can't delete a Voicemail message, I'm sorry.


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Message 2 of 11 (7,899 Views)
Novel Tourist
So will there ever be a way to delete these logs??? It seems a bit ridiculous that one cannot delete their sms history or voicemail. I can't find any way to do this via the desktop app, the website, and if you delete them on the iPhone app they just reappear the next time you log in.

So let's say an account is compromised, the users's entire SMS and voicemail history is accessible. Hopefully Skype can see the issue here and give us the ability to clear this information out! I really can't think of any other system like this that doesn't have this ability.
Message 3 of 11 (7,817 Views)
Novel Tourist
I agree with bkai. This is a major security risk, with the assumption that all devices are encrypted, etc, with remote wipe capabilities.
Message 4 of 11 (7,393 Views)
Moderator
Solution
Accepted by Carola (Moderator)
‎28-08-2015 11:00
This message is quite old.

According to FAQ you can delete voice messages:

After you have listened to a voice message, it is stored locally on your computer (as a .DAT file in ~/Library/Application Support/Skype/<username>/voicemail). This means that you won’t be able to listen to it again if you sign in to Skype on a different computer. To delete a voice message, you will need to delete the .DAT file.

More info: https://support.skype.com/m/en/faq/FA10791/Setting-up-Voice-Messaging-Mac

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Message 5 of 11 (8,010 Views)
Moderator
Message 6 of 11 (7,381 Views)
Moderator
You can delete SMS in the iPhone deleting the chat that contains the messages. After deletion it didn't pop again for me. Is your phone modified and up to date? Sorry I haven't been able to reproduce the problem.

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Message 7 of 11 (7,380 Views)
Novel Adventurer

I can not even find a Skype folder in <Librry/Application Support>.

The DAT files should be in /Library/Application Support/Skype/<username>/voicemail

Message 8 of 11 (7,168 Views)
Novel Adventurer

Carola wrote:
This message is quite old.

According to FAQ you can delete voice messages:

After you have listened to a voice message, it is stored locally on your computer (as a .DAT file in ~/Library/Application Support/Skype/<username>/voicemail). This means that you won’t be able to listen to it again if you sign in to Skype on a different computer. To delete a voice message, you will need to delete the .DAT file.

More info: https://support.skype.com/m/en/faq/FA10791/Setting-up-Voice-Messaging-Mac

This does not work for me.  After deleting the files in ~/Library/Application Support/Skype/<username>/voicemail, the voicemails still appear in skype.  I can listen to them again and, when I do, skype again puts the same .dat files in ~/Library/Application Support/Skype/<username>/voicemail.

 

Contrary to the FAQ, it certainly appears that the voicemail files are stored somewhere remote to my machine, even after I have listened to them.   I'd like to delete those files.

 

I'm running skype downloaded 4 days ago, under OS X 10.7.4.

Message 9 of 11 (6,775 Views)
Casual Tourist

I agree, THERE SHOULD BE AN EASY, STRAIGHTFORWARD AND EASY TO FIND WAY TO DELETE OLD VOICEMAIL!!!!!  Is Skype listening at all?   

 

And they should quit making changes to their user interface just for the sake of making changes.  If it doesn't add functionality, folks, just leave it alone, so things work the same way twice when we log in to our account.

Message 10 of 11 (6,679 Views)
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