By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

no video using kindle fire hd

Novel Tourist

It seems that this is just a forum for customers who purchased the new Kindle Fire HD because it offered free video calls through Skype, to complain that they can not make video calls through Skype. It does not seem as though Amazon or Skype is much interested in involving themselves in this issue.

I purchased two of them for the express purpose of my wife and I being able to video call our daughter who has recently relocated to live with her Air Force enlisted husband in Germany.

It is a pretty large investment and a heart crushing disapointment  to get zero result on this main selling point.
Has anyone gotten a feedback from Amazon or Skype that is of any help?

 

Message 11 of 57 (19,418 Views)
Casual Tourist
Did anyone solve this? I'm having the same problem.
Message 12 of 57 (19,322 Views)
Novel Tourist

ok how many people have to write in on this before someone is going to do something about it. I have worked on this for far to many hours. amazon says it's a skype problem . some smart lawyer file a law suit and maybe we can get this solved. hell they have sold about 25000 of these on HSN this week end. how --- did they set up the one on the show?

 

Edited to conform with the Community Guidelines and Etiquette

Message 13 of 57 (19,317 Views)
Casual Tourist
My wife just purchased a Fire HD last week. First time using Skype the camera worked fine. However, now the video won't work at all.

I was wondering if there could've been another app she'd installed since that was clashing with Skype but we couldn't find anything. Tried deleting the Skype and re-installing but now it won't even download the app. Hopefully that means they're fixing it.
Message 14 of 57 (19,274 Views)
Novel Adventurer
Ditto exactly
Message 15 of 57 (19,165 Views)
Novel Adventurer

Since I last posted with this same issue, my kindle skype video talk is working fine.  The problem it seemed that resolved my issue wasmy recepient downloaded an updated skype version than the one he currently was using. lo and behold we both saw each other and all works fine . hope this helps the rest of you

Message 16 of 57 (19,162 Views)
Tourist
Skype doesn't' allow me to use video call. What do I do? Thanks
Message 17 of 57 (19,157 Views)
Casual Tourist

I have tried to use skype but with video calling-no picture appears-have spen well over 2 hours on amazon help and still can't get skype to work-can anyone help?

Message 18 of 57 (19,128 Views)
Novel Adventurer
Make sure you have each other added to your Skype contacts and it should resolve the problem
Message 19 of 57 (18,540 Views)
Novel Tourist
I'm having the same issue on my Kindle Fire HD
Message 20 of 57 (18,207 Views)