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Never ordering off ChatAndVision.com again

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Novel Adventurer

I ordered a headset from Chat and Vision 2 weeks ago, which I'm assuming has some partnership with Skype, and they have no trace of my order. I even received a confirmation email (see screenshot) from them saying it was upgraded to priority shipping. I just got off chat support with Skype and they said they have no record of my order.

 

I'm really disappointed with Skype, I expected them to have a more reputable hardware partner than Chat and Vision, which presumably operates overseas hasn't even updated their website footer in 2 years (lol). I personally will never order another product through Skype, and will just go to Best Buy or FutureShop.


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Message 1 of 9 (1,341 Views)
8 Replies
Staff Moderator

Hello,

I have requested C&V to contact you as soon as possible.


TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.

I recommend that you always run the latest Skype version: Windows & Mac

If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
Message 2 of 9 (1,328 Views)
Staff Moderator

Hello,

You have now been contacted by C&V.


TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.

I recommend that you always run the latest Skype version: Windows & Mac

If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
Message 3 of 9 (1,271 Views)
Novel Adventurer

Thanks, but it has now been 2 days and still, nobody can tell me where my headset is.

Message 4 of 9 (1,250 Views)
Staff Moderator

Hello,

I'll forward your comment to C&V.


TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.

I recommend that you always run the latest Skype version: Windows & Mac

If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
Message 5 of 9 (1,198 Views)
Novel Adventurer

I just opened a new thread myself about the exact same topic.  Sorry, I am new to the community and should actually have continued this. 

No, ChatAndVision is not going to get my money, I am going to do everything in my power to prevent that, but what is really sad is that I'm not going to get the handset I so need for my work.  It is unbelievable that a company the size of Microsoft would put its reputation in the hands of some joint out of God-knows-where.  It's 2013 and you're telling me you can't find someone reliable enough to assemble a handset and ship it to hundreds of millions of people all over the world?

Message 6 of 9 (1,190 Views)
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Novel Adventurer

Ya it's pretty ridiculous. Skype is basically just telling me it's not their problem, and they have really poor coordination and communication with their hardware suppliers.

Message 7 of 9 (1,173 Views)
Staff Moderator

mm04xl wrote:

Thanks, but it has now been 2 days and still, nobody can tell me where my headset is.


Hello,

You have now received further advice from C&V.


TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.

I recommend that you always run the latest Skype version: Windows & Mac

If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
Message 8 of 9 (1,047 Views)
Novel Tourist

Hello, i bought this voucher and Chat and Vision took my money from my credit card on jan 7th after the order was placed on 31 dec 2013.

so now i m out of that.

i am angry because there is no response from them.

why are they taking care for the gift cards from skyps own website?

its incredible!!

i paid money for nothing and the companies dont care at all.

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