Connect Me currenly only provides support for U.S., Canada and U.K. Every country has its own legacy PSTN phone system idiosyncracies that need to be addressed. And the U.K. uses different firmware from the US/Canada one.
Jim Courtney Editor and Publisher Voice On The Web Skype: jimcanuck @voiceontheweb
Please make sure of the following: - that the device is saving your changes, just unhook the power socket from the Freetalk Connect Me Main Unit, wait for a couple of seconds and then plug it back in. - that the Freetalk Connect Me is wired to the same modem/router and remains with internet connection for at least 2 consecutive days. - that your firewall (computer and/or modem/router) is temporarily disabled while trying to update the device. - that you have your preferred update time set properly and the device connected and not in use at that time.
If you already went over the above and still unable to update please contact firstname.lastname@example.org so that they may help you further.