By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

Dell Integrated Web Cam Not Working With Skype

SOLVED
Go to Solution
This topic has been archived. To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Novel Adventurer

Web cam works fine when tested with other programs but when I try to use it with Skype it doesn't work at all.

 

When you go tools/options/video settings the web cam looks like it is starting then the web cam light goes on, and the image in the Skype video viewer goes white with no image. 

 

I have gone on many forums and sites looking for an answer.  I am not comfortable going to an older version if I have to go to a none skype site.

 

The computer is a m4700 with integrated webcam, with WebCamViewer 1.0 the camera works just fine.

Message 1 of 3 (31,396 Views)
1 Accepted Solution

Accepted Solutions
Community Ambassador
Solution
Accepted as a solution by Freddy2357
‎28-08-2015 11:00

I couldn't find much in the way of an updated driver for your webcam that might help.  There is however a firmware update you can apply if you don't already have it (even if you aren't running Windows 8 ). 

 

http://www.dell.com/support/drivers/us/en/04/DriverDetails/Product/precision-m4700?driverId=HKY75&os...

 

If for whatever reason the camera doesn't initialize properly in the latest version (6.5) then your only option would be to downgrade to a lower version or use an external webcam.  Older versions are still available to resolve issues such as this.

 

Skype Special Version (6.1.999.130):

http://www.skype.com/go/getskype-sse

 

 

View solution in original post

Message 2 of 3 (33,066 Views)
2 Replies
Community Ambassador
Solution
Accepted as a solution by Freddy2357
‎28-08-2015 11:00

I couldn't find much in the way of an updated driver for your webcam that might help.  There is however a firmware update you can apply if you don't already have it (even if you aren't running Windows 8 ). 

 

http://www.dell.com/support/drivers/us/en/04/DriverDetails/Product/precision-m4700?driverId=HKY75&os...

 

If for whatever reason the camera doesn't initialize properly in the latest version (6.5) then your only option would be to downgrade to a lower version or use an external webcam.  Older versions are still available to resolve issues such as this.

 

Skype Special Version (6.1.999.130):

http://www.skype.com/go/getskype-sse

 

 

Message 2 of 3 (33,067 Views)
Novel Adventurer

New old version, appears at least for now, to work flawlessly.  I had already updated the driver.  Thanks for the help. 

Message 3 of 3 (31,322 Views)
Discussion Stats
  • 2 replies
  • 31397 views
  • 14 kudos
  • 2 in conversation