By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

Skype Community has moved

You can find the new Skype Community here. For more information please read this post.

Moderation-related question.

SOLVED
Go to solution
Routine Adventurer

Don't take this as a request, but what trait/skills do people need to be mods?  I was just wondering.

(==========================================================)
You should read these if you have not done so already.

http://community.skype.com/t5/Suggestions-for-this-Community/Community-Guidelines/m-p/20#M1
Flag for a Moderator
Message 1 of 5
1 Accepted Solution

Accepted Solutions
Highlighted
Community Manager Emeritus
Hello and welcome to the Skype community,
thanks for this interesting question.

The most important trait of a moderator is being well-balanced and even-tempered. Because, unfortanately, on every forum community there will be visitors attacking you and your moderation directly because you will be the face of the community and / or company.
In addition to that she or he needs to be able to take a neutral point of view and only follow the guidelines set up for a community regardless of the content of the discussion in a thread.
The third skill is especially important on support communities: You need to have the empathy to be able to take a step back into the position of a new user. When you are using an application for years and are familiar with every nut and bolt you need to be able to moderate a "newbie" question with the same attention as a question coming from an advanced user.

I hope that answers your question. Maybe one of our moderators can share some of his or her own experience as well.

Found a helpful message? Give it a Kudo below to say "thanks"
Did my reply answer your question? Accept it as a solution to help others, Thanks.
Flag for a Moderator
Message 2 of 5
4 Replies
Highlighted
Community Manager Emeritus
Hello and welcome to the Skype community,
thanks for this interesting question.

The most important trait of a moderator is being well-balanced and even-tempered. Because, unfortanately, on every forum community there will be visitors attacking you and your moderation directly because you will be the face of the community and / or company.
In addition to that she or he needs to be able to take a neutral point of view and only follow the guidelines set up for a community regardless of the content of the discussion in a thread.
The third skill is especially important on support communities: You need to have the empathy to be able to take a step back into the position of a new user. When you are using an application for years and are familiar with every nut and bolt you need to be able to moderate a "newbie" question with the same attention as a question coming from an advanced user.

I hope that answers your question. Maybe one of our moderators can share some of his or her own experience as well.

Found a helpful message? Give it a Kudo below to say "thanks"
Did my reply answer your question? Accept it as a solution to help others, Thanks.
Flag for a Moderator
Message 2 of 5
Novel Adventurer
So, if I would like to be a mod What would I have to do?
Flag for a Moderator
Message 3 of 5
Community Manager Emeritus
Hi,
It's not you finding moderation, but moderation finds you Joking aside: If we see that a user has contributing positively to the community for a longer time we will approach you.

Found a helpful message? Give it a Kudo below to say "thanks"
Did my reply answer your question? Accept it as a solution to help others, Thanks.
Flag for a Moderator
Message 4 of 5
Novel Adventurer

.


Claudius wrote:
Hi,
It's not you finding moderation, but moderation finds you Joking aside: If we see that a user has contributing positively to the community for a longer time we will approach you.

 

Flag for a Moderator
Message 5 of 5
Discussion Stats
  • 4 replies
  • 2418 views
  • 5 kudos
  • 3 in conversation