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unauthorized order

Novel Tourist
Hello I just received receipt for an order that I did not authorized. I want to know why this was ordered on my behalf and would like to cancel it right away.
Message 1 of 3 (417 Views)
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Casual Tourist

I have been invoiced for a service I am not using and would like to cancel my order.

 

How can I contact customer service for skype?

Message 2 of 3 (324 Views)
Moderator

Hi, Francis62, and welcome to the Community,

 

Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service

 

Here are a few extra notes to help you find your way:
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.

If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.

Regards,
Elaine

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Message 3 of 3 (281 Views)
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