I try and get a new password by entering my email. When I get the email and click on it to get a new password it just say "Sorry that password token is not recognized, please try entering it again or get another password token." I have done it 3 times and it does not work. I have tried to manually enter the code and it still does not wrok.
I think you may need to contact customer service regarding that matter and to know what your other possible options are. Just open the link pasted below to see the instructions on how to get in touch with customer service -