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Sony Bravia smart tv skype problem with connection

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Novel Adventurer

Hi,

 I'm the owner of sony bravia KDL42W805A tv, used skype app on this tv very often ( of course with compatible sony camera ). Couple days ago I started to have a problem with that app. Every time when I try to log in, skype is showing me that it can't connect to internet, and asking to check internet connection settings in tv. I checked thhat many times and everything is fine, other app which need internet connection working fine ( you tube, internet browser ). I have the latest firmware in tv, and I also tried to reset tv to the factory default - without the results. Could anybody help me to find solution for it. I will be appreciate

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Novel Tourist
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Accepted as a solution by mat-neo
‎28-08-2015 11:00

My Sony KDL42W805A did exactly the same - Skype worked early last week, then would not connect. The Sony website - http://www.sony-europe.com/support/en/content/cnt-hn/prd-tvhc/skype-disabled-on-some-tvs/KDL-42W805A - has details of the models affected.

 

However, my TV updated itself this morning and Skype now works again, once I had logged back in. If your TV has not updated, connect it to the internet, go to settings > product support > software update and, with luck, you should be able to use Skype again.

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Message 2 of 5 (15,051 Views)
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Novel Tourist
Solution
Accepted as a solution by mat-neo
‎28-08-2015 11:00

My Sony KDL42W805A did exactly the same - Skype worked early last week, then would not connect. The Sony website - http://www.sony-europe.com/support/en/content/cnt-hn/prd-tvhc/skype-disabled-on-some-tvs/KDL-42W805A - has details of the models affected.

 

However, my TV updated itself this morning and Skype now works again, once I had logged back in. If your TV has not updated, connect it to the internet, go to settings > product support > software update and, with luck, you should be able to use Skype again.

Message 2 of 5 (15,052 Views)
Novel Adventurer

Thank you very much for your reply. My tv download new update last night, and after that skype is working fine

 

 

Message 3 of 5 (14,002 Views)
Novel Tourist

I also have the Bravia KDL 42w805 , the latest firmware 2015 in my work skype still does not , he says that the password and user name 'm wrong, I terwel him well for

Message 4 of 5 (2,038 Views)
Casual Tourist
I have a Bravia KD-65X8500B I'm also having problems with Skype I have tried updating software all up to date, tried resetting skype app still no go. Any other suggestions thanks
Message 5 of 5 (1,688 Views)
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