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Skype to go Number always busy

Novel Tourist

Hi, the first time i used skype to go number to call my friend in Ecuador from the US, i got through (though the call quality was very poor). now ive tried like 3 times today and the call line is always busy (as the operator tells me). I paid $10 and don't think its fair that i cant get through to call my friend. Please fix the problem or tell ke how to get my money back

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