By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

Skype Manager Login Trouble Due To SIP

SOLVED
Go to Solution
Highlighted
Novel Adventurer

Hi,

 

We are trying to log into our existing Skype Manager account, we know our account name and have changed the password but when I try to login I get this message:-

 

This Skype account is currently attached to a SIP Profile......

 

And that I should contact our administrator, which we can no longer do.

 

I've searched inside and outside of the forum to find a solution without success. I'd be delighted if someone can point me in the right direction please?

Message 1 of 5 (2,349 Views)
1 Accepted Solution

Accepted Solutions
Novel Adventurer
Solution
Accepted as a solution by poisson987
‎28-08-2015 11:00

Hi John,

 

No, I edned up speaking with Skype, or chatting online as it was, and they just could not help, or would not provide the password, not sure, but I do know some systems simply do not allow for anyone but the owner to change the password.

 

So, I just created a new group. They were able to confirm that there was no credit on the existing account so it was not a big problem. I expect they would be able to transfer credit if you have any.

 

Good luck!

View solution in original post

Message 3 of 5 (2,355 Views)
4 Replies
Novel Tourist

I have the same problem! Did you ever get it resolved?

Message 2 of 5 (2,301 Views)
Novel Adventurer
Solution
Accepted as a solution by poisson987
‎28-08-2015 11:00

Hi John,

 

No, I edned up speaking with Skype, or chatting online as it was, and they just could not help, or would not provide the password, not sure, but I do know some systems simply do not allow for anyone but the owner to change the password.

 

So, I just created a new group. They were able to confirm that there was no credit on the existing account so it was not a big problem. I expect they would be able to transfer credit if you have any.

 

Good luck!

Message 3 of 5 (2,356 Views)
Novel Tourist
Cancel all three accounts of john.buchanan ! Simply doesn't work. REFUND Balance.
c.Atty-General
Message 4 of 5 (918 Views)
Moderator

Hi, jnyren, and welcome to the Community,

 

Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service   As you know you wish to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request.

 

If you sign in to your Skype Manager account, there is a link to Customer Service there as well:

http://www.skype.com/go/skype.manager.signin

 

Regards,

Elaine

__________________________________________________________________________________________________
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety
Message 5 of 5 (907 Views)
Discussion Stats
  • 4 replies
  • 2350 views
  • 1 kudo
  • 4 in conversation