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Sign in problems on TV

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Community Manager

We've recently received some reports of some users having trouble to sign in on their Skype supporting TVs (Panasonic TC-P55VT50 and similar). The Skype app on the TV will not accept a prefectly valid login that works fine when used elsewhere (e.g. on desktop Skype clients or the Skype web account page) with the error "Failed to synchronize with CBL".

 

UPDATE (21.08.2012): As a temporary workaround please login to your web profile page and enter date of birth and gender information there.

 

UPDATE 2 (20.09.2012): We've fixed the sign in issue via an update on our end. If you are still facing sign in problems on your TV, please create a new message.

 

We are looking into this and are confident to provide a permanent fix soon.


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Message 1 of 33 (8,798 Views)
32 Replies
JKM
Casual Adventurer

Hello Claudius,

 

Thank you for the update.  I wanted to let you know that the particular error message you mention is not the same that I am receiving with a new 2012 model Panasonic VT50 and new Panasonic camera.  Although the symptoms are the same.  I get a rather generic login error stating that there is a temporary condition and to attempt my login later.  Perhaps they are related but I wanted to let you know.

 

Thank you,

James

Message 2 of 33 (8,778 Views)
Former Staff

Thank you for the information. We think it's the same issue - it is still being investigated, sorry for the inconvenience.

 

/Simon

Message 3 of 33 (8,767 Views)
Novel Tourist

I also have the same problem on Samsung Smart Tv.  please solve it soon!! thanks!!

Message 4 of 33 (8,761 Views)
Novel Tourist

Is this error related to cannot sync your contact list?

I was using skype last weekend (Sunday) showing a new user how to use skype. when I went to cal another skype user my panasonic tv, clicked off of skype and said can not sync your contact list, it has now been this way for a week no matter how many times I re- log onto skype. Any help would be greatly appreciated.

Message 5 of 33 (8,745 Views)
Novel Tourist

I have an older skype account and have now created a new one for my family.
The old account has no problems signing in to skype on my Samsung tv, but when I try the new account, will it not log in....

 

Hope you find a fix for this very soon

Message 6 of 33 (8,704 Views)
Novel Adventurer

I've also got the same problem with my new Samaung 8000 series TV, when I enter my user name and password, it just seems to be stuck in a loop trying to log in....there are no error messages.

Message 7 of 33 (8,662 Views)
Novel Adventurer
It's been a while now... any progress???
Message 8 of 33 (8,641 Views)
Community Manager

As a temporary workaround please login to your web profile page and enter date of birth and gender information there.


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Message 9 of 33 (8,598 Views)
JKM
Casual Adventurer

Hey Claudius,

 

This is confirmed working for me now. Thank you!

 

Now that the first issue is solved, can you have a look at the issue related to camera settings here?  Now my video is gone.  

 

http://community.skype.com/t5/Skype-on-your-TV/Hit-reset-button-on-video-settings-and-now-video-is-t...

Message 10 of 33 (8,544 Views)
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