Last year my previous account was accidentally "deleted" by the Skype Manager. She just wanted to remove me from the group, but unfortunately she also clicked the option to delete the account. At that time I was told by Skype Support I cannot recover my account any more, although it was my personal account before joining the Skype Manager and not the business account created by the Skype Manager.
The "deleted" account is now in some kind of a half-alive state in the Skype database. I am getting e-mails from it if I request some action, for example I can successfully change the password, but I cannot sign into it. The main problem is that it shows up when people are searching for contacts and they pick the "deleted" account which is not usable.
Since Microsoft acquired the Skype later last year, I was hoping somebody from the Skype Support could answer me if anything changed in the meantime and if now this limbo state of the account can be changed. I know the password, it has my e-mail & it was my personal account before joining the Skype Manager. I can provide also other personal information to Support if needed.
It should be either possible to completely reactivate it or delete it from the list of found contacts when searching for a contact.
Hi, mrihtar, and welcome to the Community,
I will research this for you and revert.
Thread transferred to Skype for Business: Skype Manager message board.
Welcome to the Community, and thank you for the reminder!
It's been another 9 months (in addition to a year before) and I still don't have any answer. This really shouldn't be so difficult to fix, since the Skype team has now full support from Microsoft. I constantly have to explain to my business partners which of my two accounts is the working one.
I (and I guess some others too ;-) would be very grateful, if somebody fixes this, preferably so that I gain control to the "deleted" account again.
Thanks for writing again! After a lot of hunting and digging, here are two options:
Unfortunately, the Skype accounts created under the first Skype Manager program "belong" to that program; and like everything else in Skype, the account names are not transferrable to the new Skype Manager account. Please contact customer service preferably the Customer Service link you can access from the Skype Manager dahsboard, to enquire further.
Best regards, with my embarrassed apologies for the delay in replying,
Transfer to Skype Account: Security/Privacy message board.