I was chatting with Customer Support for an hour on Monday about this issue, who kept treating me like a moron but couldn't understand this very simple issue. Area code 249 is not in South Sudan, it is in Ontario, Canada. Google it. My daughter has a new phone number and I've had Skype to Go for years and use it to call Canada. All their area codes were 705, but now she has 249 and Skype will not recognize it and cannot call it. What is up? Will I need to cancel my Skype to Go that I have had for years? Bummer.