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Can't change company's name and don't receive any response from you....

Novel Adventurer

When I try to change my company's name, a message indicates that I must contact "atención al cliente". I did it, but no response with a solution has been received up to date.... I'm a little bit frustrated....

 

Can anybody help me???

 

 

Message 1 of 5 (1,002 Views)
4 Replies
Moderator

Hi, Cris_insa, and welcome to the Community,

 

Did you file with Skype Customer Service - sign in to Skype Manager:

http://www.skype.com/intl/en/business/skype-manager/

 

... or contact Skype Customer Service via their secure portal: Contact Customer Service


Skype offers help and support through ... :

  • Email - follow the steps below to submit your support request to us by email
  • Live chat for eligible customers

We don’t currently provide telephone support.

If you are a Skype customer, you can contact Skype Customer Service:

  1. Go to the Support request page.
  2. Select the topic you need help with and the problem you are experiencing. Some information that might help with your problem is displayed.
  3. If you still feel that the information doesn’t help, click Continue support request.
  4. Select your contact method.
  5. If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.

 


Best regards,

Elaine

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Message 2 of 5 (996 Views)
Novel Adventurer

Yes, I tryed that. I also contacted customer service, they sent me an e-mail asking for the following info (which I immediately provided them):

 

RE: SB001-TS: cambio de nombre de Empresa para facturación <<#1846363-3039002#>>

Hola Cristina,

 

Gracias por comunicarse con el Servicio de Atención al Cliente de Skype.

 

 Tenemos entendido que usted desea cambiar el nombre de su Skype Manager. Estaremos encantados de ayudarle con este asunto.

  

Para cambiar sus datos de Skype Manager, es necesario que nos facilite la siguiente información:


Como usted desea cambiar su nombre de Skype Manager:

  • Nombre y apellido
  • Nombre de administrador de Skype
  • Dirección de correo electrónico (la dirección registrada para Skype Manager)
  • Nombre actual de Skype Manager
  • Nuevo nombre de Skype Manager
  • Dirección de inscripción/facturación
  • Número de IVA
  • Estado o región
  • Ciudad
  • Dirección
  • Código postal

 

Envíenos la información solicitada anteriormente contestando a este mensaje de correo electrónico. Esperamos su respuesta para poder ofrecerle más ayuda.

  

Un Cordial Saludo,

Aya S
Servicio de Atención al Cliente de Skype.

 

This e-mail was responded the 9th of January and I don't have received any response.

It's really frustrating.

Message 3 of 5 (994 Views)
Highlighted
Novel Tourist

Did they ever change the name? I am asking because I am in exactly the same situation, I have had two live chats, send company details through email twice then another two emails and nothing has happened.

 

It is incredibly frustrating and we are just going around in circles so I just wanted to check with you whether you were able to resolve the issue or how you went about it?

 

Thanks!

Message 4 of 5 (777 Views)
Novel Tourist

You need to contact support and ask them to unlock this field for you.

Note: the business name on previous invoices will not change.

Message 5 of 5 (536 Views)
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