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Can I call out on my online number? Or just receive calls?

Novel Adventurer

I just purchased an online number for a year.  I thought I could call out, but I'm either doing something wrong, or I misunderstood the online number features.  Help!

Message 1 of 8 (386 Views)
7 Replies
Staff
Online Numbers are for incoming calls only, if you wish to make outgoing calls then you need either Skype Credit or a subscription.

If you can answering following questions then I can help you figure out most suitable services

1) Which country you wish to call?
2) Landlines or mobiles?
3) What's the expected amount of calling minutes per month?
4) From which country you expect to receive incoming calls?


If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
Message 2 of 8 (378 Views)
Novel Adventurer

Okay, this is good to  know.  I did just get a call in from a friend so I know the calls in to my number work.

 

I now live in Japan and want to call back home to the USA. 

Landlines and mobile phones.

Minutes per month will be moderate- just for personal calls.

Incoming will come into Japan.

Thanks for help-

Message 3 of 8 (375 Views)
Staff

Thanks for the info.


Outgoing calls to US

With US it's easy since there landlines and mobiles have the same calling rate

You can use either Skype Credit or a subscription to cover calling costs.

 

Skype Credit is good if you make only few occasional calls per week and you will be charged:
2.3 cents per minute - http://www.skype.com/go/rates
4.9 cents per call - www.skype.com/go/connectionfee

 

With subscription you make fixed payment per month and there's no connection fee.

For example you can get Unlimited US from: http://www.skype.com/go/subscriptions

Subscription is great if you make lot of calls, because it doesn't have connection fee and if you get unlimited subscription then there's also no rate per minute. You can call as much as you wish

 

Incoming calls

I can see you purchased Online Number for a year which cost $60, but with a subscription you get Online Number for a year with $30. (50% less)

Therefore I would recommend contacting Skype Customer Service to get this discount:

https://support.skype.com/faq/FA1170

 

They would probably need to reverse your current order, once you purchase subscription you can get the same number back with $30.

 


If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
Message 4 of 8 (366 Views)
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Novel Adventurer

You are able to make outgoing calls, but there is a limit (up to 600 minutes of calls per month - or something like that).  You need to check the terms and conditions for the "unlimited" calling plan.

Message 5 of 8 (353 Views)
Super Adventurer

angel-argyrakis wrote:

You are able to make outgoing calls, but there is a limit (up to 600 minutes of calls per month - or something like that).  You need to check the terms and conditions for the "unlimited" calling plan.


The fair-use policy for subscriptions used to cite a monthly limit of 10000 minutes, a daily limit of calling up to 50 different phone numbers, and other details.  Those were changed recently.  The policy now states that all calls will be disconnected after 2 hours, among other things.  The current fair-use policy, revised last May, is below:

 

 

Fair Usage Policy

 

At Skype, we want all of our customers to get the best calling plans, known as ‘subscriptions’, at the lowest possible price. This Fair Usage Policy ("FUP") is designed to prevent fraud and abuse of our subscriptions by a small number of users.

 

Subject to this FUP, Skype’s unlimited subscriptions allow unlimited calls to landlines in the applicable subscription countries (excluding special, premium, service and non-geographic numbers). Unlimited calls to mobiles may also be included where stated at the time of purchase. All calls will be disconnected and require a re-dial after a 2-hour duration.

 

Skype’s subscriptions are for personal, individual, non-commercial use only, in accordance with our Terms of Use and this FUP (“Legitimate Use”). The following is a non-exhaustive list of practices that would not be considered Legitimate Use:

 

  • Using subscriptions for commercial purposes or commercial gain, for example telemarketing or call centre operations;
  • Re-selling subscription minutes;
  • Sharing subscriptions between users whether via a PBX, call centre, computer or any other means;
  • Calling numbers (whether individually, sequentially or automatically) to generate income for yourself or others as a result of placing the call;
  • Regular calls of short duration or calls to multiple numbers in a short period of time.

Other practices may be relevant in determining Legitimate Use and Skype reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. Skype may at its option, terminate its relationship with you, or may suspend your subscription immediately if it determines you are using your subscription contrary to this FUP or Skype’s Terms of Use. Where reasonable, Skype will provide you with notice of improper usage before suspension or termination of your subscription and, if appropriate, Skype may offer you an alternative subscription.

 

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Patrick

Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7

If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.

I am not a Skype employee. No soy un empleado de Skype.
Message 6 of 8 (346 Views)
Novel Adventurer

thanks for the updated policy....the 2 hour thing is definitely new (but I am not on the phone that long at one time)....guess I should read the T & C when I renew the number, huh?

Message 7 of 8 (345 Views)
Super Adventurer

angel-argyrakis wrote:

thanks for the updated policy....the 2 hour thing is definitely new (but I am not on the phone that long at one time)....guess I should read the T & C when I renew the number, huh?


Actually, the 2-hour limit would cover outgoing calls under one of the subscriptions.  It would have nothing to do with receiving calls, but there may be some other gotchas in the Online Number terms/conditions.  I don't remember anything specifically about the length or number of calls to an Online Number. 

 

 

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Patrick

Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7

If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.

I am not a Skype employee. No soy un empleado de Skype.
Message 8 of 8 (337 Views)
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