By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more


This topic has been archived. To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Novel Tourist

Dear Skype team


I have an galaxy S3 of samsung , when iam on video call i can see my other person video on my phone but on the other person's device , he is not able to see my video ,in his device it keep on initializing or circle keeps on moving , due to this i tried the same video call from my PC to my phone through skype , but same issue arises again............

please help as the other party is not able to view our video

Message 1 of 43 (104,467 Views)
42 Replies
Casual Adventurer
Go to your settings, and make sure that the box is checked next to "Enable Video Calls"

If that doesn't work, reinstall the software.
Message 2 of 43 (104,428 Views)
Community Manager
Please also make sure that on the PC you are using the latest Skype version from

Found a helpful message? Give it a Kudo below to say "thanks" ¦ Latest Community News
Did my reply answer your question? Accept it as a solution to help others, Thanks.
Message 3 of 43 (104,383 Views)
Novel Tourist

Having the same problem, have tried reinstalling and the box for video calls is checked....I have a galaxy s3...any help?

Message 4 of 43 (104,286 Views)
Novel Tourist
Also, the same problem. My friend also has the S III and is having the same problem. T-mobile on both phones if that means anything.
Message 5 of 43 (104,241 Views)
Novel Tourist

which mobil is best for vedio call both side vedio. my family vedio to me & my to family. skype

Message 6 of 43 (103,988 Views)
Novel Tourist

I have the same issue, the person im calling with, using my samsung galaxy S3, cannot see me during a video call, I tried to use skype using my laptop, but the video is working, but when i try to call again using my samsung S3, again the video is not working..


I tried all the suggested troubleshooting but still my phone is not working....

Message 7 of 43 (103,143 Views)
Novel Tourist
i downloaded skype for me and my wife because we really needed.she is sick and i need to be intouch with her at all times, but i cant get free skype for the both of us can you help us please.
Message 8 of 43 (103,081 Views)
Novel Adventurer

Im having the same problem and its very frustrating.  I thought that perhaps it was the camera on the phone but my video works on Tango but not on skype.  We have lots of family out of town and like to let the kids talk to grandma. Ive tried unistalling and reinstalling, unchecking and checking enable video box and even doing the test....all to not being successful. sucks!

Message 9 of 43 (102,350 Views)
Novel Adventurer

Hi I have the same problem. I can see video of both(own and other person) on my Samsung Galaxy S3 (Android 4.1.1). But in my system I cant see video of person who is calling from S3. My S3 has 3G enabled data plan even though not able to receive video on pc(Windows7 64-bit). I have latest version of skype on S3 as well as on pc.
skype team - please provide best solution for it at earliest.

Discussion Stats