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cannot access my skype

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Novel Adventurer

hello,

 

i cannot access my account. i think the problem is related to my microsoft live account and my skype account having the same email. i have an old skype account with credit that i haven't been able to access for a month, every time i try and change my password i just end up at my live account, then I change my password and I still cant login.

 

i need a way of contacting and explaining this to someone but it appears skype do not give live support, can anyone help.

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Community Ambassador

If text chat support does not appear as an option, select a different category or sub category until you get that option.

 

For example, text chat support is an option if I select:

Account & Sign-in
Cannot access paid services

 

Once connected to text chat support, explain your situation.

 

 

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12 Replies
Community Ambassador

You can contact Skype Customer Service by going to the support request page, putting in a topic and subtopic, then clicking on Next to proceed, if you choose other options than Next, then you are exiting support.  If you continue, you should end up getting a live chat support option.

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Novel Adventurer

incorrect, I am only offered community, so here I am

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Message 3 of 13
Community Ambassador

If text chat support does not appear as an option, select a different category or sub category until you get that option.

 

For example, text chat support is an option if I select:

Account & Sign-in
Cannot access paid services

 

Once connected to text chat support, explain your situation.

 

 

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Message 4 of 13
Casual Tourist

I have the same problem. did you solve d it? how?

 

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Message 5 of 13
Novel Tourist

I have the same problem!  please help!!

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Casual Tourist

I suggest you connect to text chat support and explain your situation

 

 

[Link to external website removed by Moderator.]

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Message 7 of 13
Reliable Tourist

hello, i tried everything to contact someone at the support i click everywhere on all options and keep going on circle, this is the worse support i have ever seen. i got a message that my account will be blocked due to prohibited usage. i am an expat and uses skype everywhere in the world, and all of a sudden this is prohibited or fraudulent i can t reach anyone and don t want my account to be closed. during christmas i couldn't t log in and found a verification email ending to one of my friends!! i have no clue how this happened luckily i called my friend and indeed she got my verification code to i click my account. What is microsoft doing with my account i have no clue and can t contact anyone !! please help

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Message 8 of 13
Novel Tourist

i cannoy access in skype

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Message 9 of 13
Tourist

I have an old account and I can not get into it. I forget the passwrd

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Message 10 of 13
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