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Your account has been restricted from using Skype's paid features

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Casual Adventurer

Hi!

I cannot call to non-skype mobiles and landlines because "Your account has been restricted from using Skype's paid features". Why on earth was I restricted? Skype calls work fine. 

 I do have skype credit!

 

When I press the link "Fix your account," it tells me that my account is working and there's nothing to fix. What can I do?

I tried to verify the number but I never received the verification code. 

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Staff Moderator

please contact Skype customer service


TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.

I recommend that you always run the latest Skype version: Windows & Mac

If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
7 Replies
Casual Adventurer

I just thought that maybe that was because my payment card expired but no, trying to connect a new card didn't work. They don't allow me to. 

Staff Moderator

please contact Skype customer service


TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.

I recommend that you always run the latest Skype version: Windows & Mac

If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
Casual Adventurer

Thanks, I have just updated Skype. Didn't help. It still doesn't allow me to make calls using Skype credit. It all stayed the same as I described in my op. 

Casual Adventurer

that did NOT solve the problem.

Casual Adventurer

Update: everything fixed now, I had to go to a live chat with tech support. It was kinda convoluted and took a whole hour and a few attempts to reset the password and then recover the account, but the support was very helpful, and I think they did the best they could. It's all working properly now. Thanks!

 

PS It was a bit difficult to find the live chat with tech support. 

This is how it works:

https://support.skype.com/en/faq/FA1170/how-do-i-contact-skype-customer-service?intcmp=SN-Mods

Click "Support Request Page"

Sign in

Choose a help topic: Account and Sign-in. (This was not so obvious because I had no trouble signing in.)

Choose a related problem: Cannot access paid services.

Next

Text Chat Support

 

 

 

 

 

 

 

Casual Adventurer

I keep getting redirected to a dead link when trying to contact customer support.

 

https://support.microsoft.com/en-us/error?httpCode=400&errorCode=

Casual Adventurer

The link in my post is still working, I just checked. Ask a mod, maybe.

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