I cannot call to non-skype mobiles and landlines because "Your account has been restricted from using Skype's paid features". Why on earth was I restricted? Skype calls work fine.
I do have skype credit!
When I press the link "Fix your account," it tells me that my account is working and there's nothing to fix. What can I do?
I tried to verify the number but I never received the verification code.
Solved! Go to Solution.
I just thought that maybe that was because my payment card expired but no, trying to connect a new card didn't work. They don't allow me to.
Thanks, I have just updated Skype. Didn't help. It still doesn't allow me to make calls using Skype credit. It all stayed the same as I described in my op.
Update: everything fixed now, I had to go to a live chat with tech support. It was kinda convoluted and took a whole hour and a few attempts to reset the password and then recover the account, but the support was very helpful, and I think they did the best they could. It's all working properly now. Thanks!
PS It was a bit difficult to find the live chat with tech support.
This is how it works:
Click "Support Request Page"
Choose a help topic: Account and Sign-in. (This was not so obvious because I had no trouble signing in.)
Choose a related problem: Cannot access paid services.
Text Chat Support
I keep getting redirected to a dead link when trying to contact customer support.
I cannot call to non-skype mobiles and landlines because "Your account has been restricted from using Skype's paid features". Why on earth was I restricted. i have skype credit!