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Forgot password didn`t recognise my email

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Casual Adventurer

I `ve installed new windows. I didn`t remember my skype password.

I tried "forgot password" and entered my email. My email wasn`t recognised.

After trying a few times i registered a new account with the same email.

I then searched by email and my older account was found and with the same email.

I tried to recover my password again but i am only getting password reset for my new account and not for my older one. So how do i reset the password for my older acc or whom should i write for help?

Message 1 of 26 (5,365 Views)
25 Replies
Power User

If your original account has a billing or purchase history in the last 6 months, you can request for a new password without the need of the email address registered in it.  If your original account has also been inactive for quite a while, it may be possible that it has been temporarily deactivated (but not deleted by Skype,and this is just a assumption), I think in such cases, you may need to contact customer service, links pasted below;

 

-support.skype.com/support_selection (login required)
-support.skype.com/support_request (no login required)
-email: contactus@skype.net

 

And to possibly avoid further inconvenience or confusion, I suggest that you change the email address you registered in your new account to something else.  

 



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Message 2 of 26 (5,363 Views)
Casual Adventurer

thanks for the suggestions, my account was active and i can see both accounts when searching by email. i have no purchases  so i `ll send request for help and wait..probably forever :womanindifferent:

 

p.s i`ve changed the email but am still receiving password token only for the new account instead of the original one... 

 

Message 3 of 26 (5,347 Views)
Casual Tourist
 
Message 4 of 26 (5,284 Views)
Casual Adventurer

I NEED HELP!!!!!!! MY PASSWORD TOKEN WILL NOT WORK TO REST MY PASSWORD!!! I AM USING MY GIRLFRIENDS ACCOUNT BECAUSE SKPYE SUCKS AT TECHICAL SUPPORT!!! CAN SOMEONE HELP ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

I WANT MY ACCOUNT BACK

Message 5 of 26 (5,238 Views)
Power User

if you guys haven't used your account for quite a while, Skype might have already tagged them as inactive.  You may need to contact customer service and request them to reactivate your account.  Please refer to my earlier responses on how could you contact customer service.



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Message 6 of 26 (5,232 Views)
Casual Adventurer

I have been using my account regularly! I logged out to let someone log on to their account but I use automatic log in. So I forgot my password.  I went to retrieve it and it says that the password token to my email DOES NOT WORK!!!  I dont understand why I cant get it to work.  I have been locked out of my account for 2 days now.  There is no way to talk to a real human to resolve this issue so I am screwed.  ar-donkey is my log in name. If anyone can help me get it working I would be very grateful.  By the way I am locked out of my account until midnight tonight!

Message 7 of 26 (5,215 Views)
Casual Adventurer

I was afraid of this.  I am required to seach and read thousands of wasted pages to find some way to get back into my account.  I see this ending in legal action for theft of personal information.

Message 8 of 26 (5,212 Views)
Casual Adventurer
What does it take???
Message 9 of 26 (5,207 Views)
Power User

desi25221 wrote:

I have been using my account regularly! I logged out to let someone log on to their account but I use automatic log in. So I forgot my password.  I went to retrieve it and it says that the password token to my email DOES NOT WORK!!!  I dont understand why I cant get it to work.  I have been locked out of my account for 2 days now.  There is no way to talk to a real human to resolve this issue so I am screwed.  ar-donkey is my log in name. If anyone can help me get it working I would be very grateful.  By the way I am locked out of my account until midnight tonight!


can you please specify the exact error message or notification being displayed when you were trying to request for a new password?  On the other hand, if you have a billing or purchase history in the last 6 months, you can get a new password without the need of the registered email address.



IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | 


Message 10 of 26 (5,206 Views)
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