By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

Forgot my password , forgot the email

SOLVED
Go to Solution
This topic has been archived. To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Novel Adventurer

I have really big problem. I forgot my password and my email and I can't log in skype. I have one email in tough but I used to delete it because, there was about 5000 SPAM messages. Is there any way I can get in my skype account ? This account that I am using right now is from my older skype account

Message 1 of 66 (342,762 Views)
1 Accepted Solution

Accepted Solutions
Moderator
Solution
Accepted by BadDuck (Novel Adventurer)
‎28-08-2015 11:00

Hi, BadDuck, and welcome to the Community,

 

Please refer here for further information:

http://community.skype.com/t5/Account-Setup-Maintenance/I-forgot-my-password-and-can-t-access-my-ema...

 

Please contact Skype Customer Service if you can log in and need further assistance; we here in the Community do not have the tools to resolve account-related matters, as our Community Guidelines do explain.

 

 

Regards,

Elaine

__________________________________________________________________________________________________
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety

View solution in original post

Message 24 of 66 (36,464 Views)
65 Replies
Power User

if your account has a billing or purchase history in the last 6 months, you can request for a new password without the need of your registered email address. just click the link below;

 

Updated to add current link:

https://support.skype.com/en/faq/FA95/how-do-i-change-my-password?

 



IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | 


Message 2 of 66 (342,750 Views)
Novel Adventurer

It hasn't got billing history

Message 3 of 66 (342,747 Views)
Moderator

Dear vacheto0o,

 

As Primemover suggests, if you do not have means to validate or authenticate your rightful ownership of the account such as via billing history, you may not be able to restore access to the account.  Here is information on the type of details which may be used to prove account ownership, which includes a link to reaching Skype Customer Service:

https://support.skype.com/en/faq/FA95/how-do-i-change-my-password

 

Best regards,

Elaine

__________________________________________________________________________________________________
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety
Message 4 of 66 (342,708 Views)
Novel Adventurer

oh, but I really need my skype :mad: Bad Luck

Message 5 of 66 (342,690 Views)
Novel Tourist
i change my passward and then forget .i also forget my email and passward which i used in for skyp account now how can i recover my account
Message 6 of 66 (340,177 Views)
Novel Tourist

I have two email addresses, How do I get the other one logged on?

Super Adventurer

password reset tokens will be only sent to your registered email address (primary email address).  You can have more than one additional emails in your profile (profile email addresses), but you can't request password reset tokens to be sent there.

So in your case, you need to contact customer support (if you have no access to your registered email address anymore). They may ask you to answer some verification questions to prove that you indeed own that account, before they can assist you in resetting your password

 

Just open the link pasted below to see the instructions on how to get in touch with customer service -

https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service



IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
 
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES


Message 8 of 66 (334,297 Views)
Novel Tourist
i lost my skype password
Message 9 of 66 (332,332 Views)
Super Adventurer

loveronu wrote:
i lost my skype password

Here is the link to Skype's Password reset request page. Just enter your registered/primary email address in the box, the click the Submit Button;

 

https://login.skype.com/account/password-reset-request

 

Message 10 of 66 (332,309 Views)