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Can't log in to skype it won't accept my password

Novel Adventurer

Hi,

 

If anybody can help me on why I cannot log into my account anymore with my current password? I used skype last yesterday. Logged on today and it tells me my password is incorrect when I didn't even change my password.

 

Alternatively, tried to reset my password and it won't allow me to do this. Gives an error!

 

Can anyone tell me what I should do to access my account again?

 

Thanks a million!

Message 1 of 17 (26,207 Views)
16 Replies
Power User

if your account has a billing or purchase history in the last 6 months, you can request for a new password without the need of your registered email address. just click the link below;

 

https://login.skype.com/account/password-automation

 

if none, you may need to contact customer service regarding your concern.  just open the link below


https://support.skype.com/support_request



 

 



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Message 2 of 17 (26,202 Views)
Casual Tourist

Just curious, did you ever fix your problem? :s I seem to be having the same problem. However, I am currently confused. for a while, I was under the impression that my account name was "******" but I look through past emails and it says "*******2803." My problems started when skype would send me the error message of my password or username not being the right one. I tried countless combinations, all of which did not work. I tried resetting my password, and that failed as well. Each time I reset my password, I would type in the RIGHT password, and username, but it would come up with the error message. I have managed to log in, however, it seems like a new account, as all my contacts, history, and info are gone. 

Message 3 of 17 (25,491 Views)
Novel Tourist

EXACTLY the same thing happened to me today (23 Mar 2013).

 

EXACTLY the same steps.....Tried to re-set my password -FOUR- times !

 

If Skype wants my money, then Skype needs to have a Customer Service phone number available (and -POSTED-)

 

 

Message 4 of 17 (23,964 Views)
Novel Tourist

But the bigger problem is, when you ask skype for a temporary password, it s emails dont leave its server for 3 hours, by which time its probably the middle of the night, and by the time you get the email into your mail box - what a surprise - its expired!

Good One

Message 5 of 17 (20,560 Views)
Former Staff

Hi everyone,

 

This may help some of you - http://community.skype.com/t5/Security-Privacy-Trust-and/New-to-Skype-and-having-trouble-signing-in/...

 

Skype has 2 ways to sign in - either with your skype name (something like first.last123) or with your Microsoft account (e.g. user@example.com).

 

If you are getting an error and you think you have the valid credentials I would try to use the different sign in option.

 

Thanks!

Luke 

Message 6 of 17 (20,523 Views)
Casual Tourist

I can't sign in.  It tells me I didn't input the correct home phone number, but it is correct! I put in my cell and my home number.

Message 7 of 17 (20,380 Views)
Casual Tourist

I;m having problems adding another email address and setting it as my primary email address. Whenever I click 'save' and enter my password it says that I've entered the wrong password every time which impossible. How do I recover my original skype password???

Message 8 of 17 (19,368 Views)
Novel Tourist

Did you ever find a solution? I'm having the same problem.

Message 9 of 17 (19,213 Views)
Tourist

The issue could be that you don't have the latest version of Skype. I spent a good hour going through troubleshoots and resetting passwords until I redownloaded Skype as a new version.

 

Normally the homepage would show that you need the new version and let you update through there, but this time it didn't. Find the one that's compatible to your platform (PC or Mac or what have you) and see if that works.

Message 10 of 17 (17,997 Views)
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