After spending 1.5 hours on email with a low level tech person, I received this detailed follow-up email. My sound issue was the control sound buttons on the side of my iPhone. You have to wait until the Skype calling window is live on the screen and then adjusting the sound upward.
Hello,
Following your chat support session with Cathyrine C., we are here to help you further with your issue about not hearing the ringtone when you are using your headset or handset speaker.
We have reviewed your chat session and we recommend you to follow the steps below in order to ensure that your Skype sound settings are setup correctly on your iPhone.
To do this:
1. On the main screen scroll down and look for the Skype entry. Click it to enter the native Skype settings.
2. On the menu please click the notifications button and ensure that you have Sounds and Alerts sliders in the ON position.
3. Exit to the main Settings screen of your iPhone.
4. In the top section look for the Notifications button (icon with a little red dot) and click it.
5. Find Skype in the list and click it.
6. Ensure that the Notification Center slider is in the ON position.
7. Please also make sure that the Alert Style meets your needs. We recommend having it set to the Alerts option.
8. Please scroll down to find the Sounds option and make sure that the slider is in the ON position.
We have now setup Skype to produce alerts and sounds for incoming messages, calls and other events. Should you for some reason still not have sound on your event warnings please review the information below:
Skype for iOS devices has several different types of volume adjustment which are independent from one another:
- Skype sounds volume
- Skype call volume
If you increase your device volume while Skype is not in the foreground then this volume increase will not affect Skype. In order to ensure that Skype is the application for which you are increasing ringing sound or events sound we ask that you click the Skype application icon and bring it to the foreground. When you see Skype on your screen use the Volume controls on the side of your device to increase sound for your device.
Please note that this will not affect your call sound. If you cannot be heard or cannot hear the other party in a call please first start the call, and once the call has been connected and the timer is running only then use the Volume controls on the side of your device to increase sound for your Skype calls.
Should you need more assistance, feel free to contact us again.
Best regards,
Genevie
Skype Customer Service
)
