IOS 5 & Skype - Does not ring in background any longer

[tlsochia]

Latest version of skype 3.5.117 - use to work ok, but after the IOS 5 upgrade Skype only rings when it's running in the foreground, no longer rings like it use to in the background.

PLEASE FIX ASAP!!

[ramsesbecerra]

Hi I am having the same problem. And missing incoming calls. Thanks for the post.

[burcsade]

It is really frustrating to miss the calls just because it does not ring. Now I have to put the phone somewhere that I can see the screen directly.

[leeschmidt]

Having the same issues with phone as well as with messages which used to pop up on the screen. have been missing calls and texts.

Hope this bug can be fixed easily.

Is there any way to revert to the older version of Skype until it is resolved?

thanks.

[paigevega]

Same issue. Does anyone from Skype take a look at this? or is there a way to email support team?

The ring goes to the handset.

Also when Skype is running in background calls dont pick up. 

[tlsochia · Accepted solution]

Skype support answered my request and solved the issue... see following response:

In the meantime should the suggestions above not help you, we kindly ask you to standby for a more permanent solution from our side and apologize for any caused inconvenience.

Please follow the steps below in order to ensure that your Skype settings are setup correctly on the iOS 5.

First of all got into your iPhone Settings:

1. On the main screen scroll down and look for the Skype entry. Click it to enter the native Skype settings
2. Once in that menu please click the notifications button and ensure that you have Sounds and Alerts sliders in the ON position
3. Please exit out to the main Settings screen of your iPhone
4. In the top section please find the Notifications button (icon with a little red dot) and click it
5. Find Skype in the list and click it
6. Once in that menu please ensure that the Notification Center slider is in the ON position
7. Please also make sure that the Alert Style meets your needs. We recommend having it set to the Alerts option
8. Please scroll down to find the Sounds option and make sure that the slider is in the ON position.

We have now setup Skype to produce alerts and sounds for incoming messages, calls and other events. Should you for some reason still not have sound on your event warnings please review the information below:

Skype for iOS devices has several different types of volume adjustment which are independent from one another:

- Skype sounds volume 
- Skype call volume

If you increase your device volume while Skype is not in the foreground then this volume increase will not affect Skype. In order to ensure that Skype is the application for which you are increasing ringing sound or events sound we ask that you click the Skype application icon and bring it to the foreground. When you see Skype on your screen use the Volume controls on the side of your device to increase sound for your device.

Please note that this will not affect your call sound. If you cannot be heard or cannot hear the other party in a call please first start the call, and once the call has been connected and the timer is running only then use the Volume controls on the side of your device to increase sound for your Skype calls.

Please let us know if this suggestion does not resolve the problem.

We are also aware that with the release of iOS 5 our users are experiencing different issues both with their notifications and sounds. We are working on making our application more compatible with iOS 5.

[Sixbells]

This is a big improvement but not solved completely. Calls to my online number still do not ring with Skype running in the background when the phone is locked (call goes to voicemail). Normal Skype calls ring OK even when the phone is locked. When the phone is not locked but Skype is running in the background all calls ring including calls to my online number. 

[charliemt]

This solution worked for me. I was having the same problem.

[dcharles2]

Yes I concur....moreover, even if the app is open, the ring is so feint you would never hear it unles the phone was glued to your head in a quiet room.

With Skype in the background, there is no idication whatsoever a call is incomming.

[dcharles2]

OK follow the solution then fully exit settings and it works.

But by God, they could not have buried this deeper if they tried. Could these settings not be set during installation or upgrade.