Do not connect to phone numbers outside of America

[jpmeuley]

I can connect to US numbers but not to EUropean numbers such as France and Denmark. I used to be able to do it but it just does not connect whatever number I use. I downloaded the last version of Skype and seems to have issues since. My device is I-Touch 4G and my iOS is latest 5.1.1

[wd9ewk]

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jpmeuley wrote:
I can connect to US numbers but not to EUropean numbers such as France and Denmark. I used to be able to do it but it just does not connect whatever number I use. I downloaded the last version of Skype and seems to have issues since. My device is I-Touch 4G and my iOS is latest 5.1.1

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What numbers are you trying to call in those two countries - landlines, mobiles, or other types of numbers? Can you list examples of numbers in both countries?  If so, please replace the last 4 digits of any number you list with XXXX, but provide the other digits.  This can help in confirming what type of number it is.  In some countries, there are special numbers that can only be called using Skype Credit, classified as "shared cost" or "special services" that are distinct from "landline" and "mobile" phones.

If you're able to call numbers in the US, it sounds like you might have a subscription for calls to the US (possibly the "Unlimited USA & Canada" subscription), but nothing to cover calls to those European countries.  If this is the case, you would either need a subscription to cover those other calls.  You can get additional subscriptions for calls to other countries, or look at something like the Unlimited World plan (this would cover calls to landline phones in many European countries, but not mobile phones - but covers calls to landlines and mobiles in the USA and Canada).  Or add Skype Credit to your account, so those calls are paid for as you make them. 

[jpmeuley]

Thanks a lot! I found what the problem is: when you get the dial pad you have a "1" automatically set. When you pull the number from your contact list it become (1) 323 XXX XXXX for a call in LA and it works. Same in america and the US. Now if you pull a European number it then bevokes (1) 011 336 XXXX XXX. The first (1) is too much so it does not connect. I tried by dialing manually 011 336 XXXX XXXX and it worked perfect. I called Denmark with 011 45 + 8 digit number and it also worked. I did not have this problem before and it seems that it's an error with the upgraded version. To cope the situation, if you call abroad dial manually starting with 011 then country code then the number. I wish this gets fixed soon as you can't use your contact list directly you have to dial manually. Thanks a lot for the tip. Very appreciated.

[wd9ewk]

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jpmeuley wrote:
Thanks a lot! I found what the problem is: when you get the dial pad you have a "1" automatically set. When you pull the number from your contact list it become (1) 323 XXX XXXX for a call in LA and it works. Same in america and the US. Now if you pull a European number it then bevokes (1) 011 336 XXXX XXX. The first (1) is too much so it does not connect. I tried by dialing manually 011 336 XXXX XXXX and it worked perfect. I called Denmark with 011 45 + 8 digit number and it also worked. I did not have this problem before and it seems that it's an error with the upgraded version. To cope the situation, if you call abroad dial manually starting with 011 then country code then the number. I wish this gets fixed soon as you can't use your contact list directly you have to dial manually. Thanks a lot for the tip. Very appreciated.

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The Skype app is trying to be "helpful", based on where you are normally located, by preloading the +1 into the dialing pad.  One way to get around that is just backspace over the 1, leave the +, and then dial the country code and the rest of the number you want to reach. 

For your contact list - whether in Skype or your iPod Touch (same for iPhones and iPads) is to store the + and country code in each number you have in your contact list.  Even if the numbers are in the US, where you would have a +1 before every area code and phone number in there, this ensures Skype could dial the number without delay.  The 011 is the international access code used in the US, Canada, and other countries/territories in the +1 country code to place an international call, but from Skype or mobile phones using the + is a more universal way to place the call. 

Hope that helps!