Why cant you sign into Skype with an account you a...

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
Reply

Why cant you sign into Skype with an account you already have?

It literally says sign in if you already have an account. But my Skype account information is different from my Gamertags. It wants you to use the email associated with the later. So why cant you sign in with the former regardless? Shouldnt have to make another Skype account just to use it on the Xbox One.

Bizatts
Routine Adventurer
Kudos: 10
Posts: 24
Registered: 17-07-2012
Message 1 of 16 (2,930 Views)

Re: Why cant you sign into Skype with an account you already have?

Agree, I am having the same issue.  I have my Skype account linked to one Microsoft email and my Xbox to another.  They should allow multiple accounts to be linked together.

ajrbigdog
Novel Tourist
Kudos: 0
Posts: 1
Registered: 22-11-2013
Message 2 of 16 (2,922 Views)

Re: Why cant you sign into Skype with an account you already have?

Yes im having the same issue and its driving me crazy, i have all my contacts on one email but xbox one wants me to have a new profile with no contacts...doesnt make sense that there no simple sign in or out feature?? Please help skype

Smithye46
Novel Tourist
Kudos: 0
Posts: 1
Registered: 23-11-2013
Message 3 of 16 (2,861 Views)

Re: Why cant you sign into Skype with an account you already have?

Hi!

 

If I understand correctly, the situation is as follows:

You have MSA (MSA = Microsoft account) nr.1 that is linked to a Skype account nr.1

Then, you also have MSA nr.2 (Xbox account) that is not linked to any Skype account (or linked to Skype account nr.2).

 

You want to link your MSA nr.2 (Xbox account) with Skype account nr.1, correct?

 

In this case, the only way to go is to unlink your Skype account nr.1 from MSA nr.1 through https://secure.skype.com/portal/account/settings

Once Skype account nr.1 is "free", you can log in with MSA nr.2 (Xbox account) into Skype on Xbox One and link it to Skype account nr.1.

 

In case you have already linked some other Skype account to your MSA nr.2 (Xbox account), you will need to unlink it first.

 

The reason for all of the above is simple - one MSA account can only be linked to one Skype account. Unfortunately, there is no way of linking several Skype accounts to one MSA or several MSAs to one Skype account.

Slava
Staff Moderator
Staff Moderator icon
Kudos: 1354
Posts: 3815
Registered: 27-06-2011
Message 4 of 16 (2,840 Views)

Re: Why cant you sign into Skype with an account you already have?

I will try that out. Didnt know that, Thank you.

Bizatts
Routine Adventurer
Kudos: 10
Posts: 24
Registered: 17-07-2012
Message 5 of 16 (2,743 Views)

Re: Why cant you sign into Skype with an account you already have?

[ Edited ]

I've tried unlinking my account thru my xbox one and it tells me to contact customer support?

 

I already have a skype account and want to use that but xbox one created a new account which I don't need. Furthermore I can not access that account (the new xbox one) from my computer because I do not remember my password for the new account (I believe it got inputted wrong, and I missed it). When I click the forgot my password, I input my email and I get the email from Skype, I click the link (or do it manually) in the email and for the temporary code and I get an error message saying it doesn't recognize that code, so I  can't even access that account. Please help!

 

Sidenote: Also I think its bullsh*t that you only offer live chat support to "premimum member" and no phone support unlike every other freaking company does!

amoverton2
Novel Adventurer
Kudos: 1
Posts: 2
Registered: 24-11-2013
Message 6 of 16 (2,729 Views)

Re: Why cant you sign into Skype with an account you already have?

Hi amoverton2,

 

When logging into skype.com, please use MSA account, not Skype. If you remember password for your MSA account, that will be enough.

Use this link to unmerge MSA/Skype accounts: https://secure.skype.com/portal/account/settings

 

Also, please check my message above, I've described the situation in details.

Slava
Staff Moderator
Staff Moderator icon
Kudos: 1354
Posts: 3815
Registered: 27-06-2011
Message 7 of 16 (2,723 Views)

Re: Why cant you sign into Skype with an account you already have?

yup got this again!

 

Please contact Skype Customer Support to unlink this account.

amoverton2
Novel Adventurer
Kudos: 1
Posts: 2
Registered: 24-11-2013
Message 8 of 16 (2,718 Views)

Re: Why cant you sign into Skype with an account you already have?

so now I'm on my MSA account and still getting the error I just posted above as amoverton2

aoverton_1
Novel Tourist
Kudos: 0
Posts: 1
Registered: 24-11-2013
Message 9 of 16 (2,713 Views)

Re: Why cant you sign into Skype with an account you already have?

Sad this is that the MS account says it preminum but even when you go to the support page you get this message 

 

"Looks like our website is currently having a few problems. 
Please try again later."

 

Ive been trying to get this **bleep** sorted for the last two days.

 

i dont even have the option to unlink the MS account anymore.

Beathead88
Novel Tourist
Kudos: 0
Posts: 1
Registered: 27-11-2013
Message 10 of 16 (2,505 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling