Re: SKYPE CRASHING!

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SKYPE CRASHING!

i try to open skype on my xbox one and it makes the noise that it does when the app is launching, but just before it opens it crashes back to the home screen. ive tried reinstalling the app multiple times and the same thing keeps happening. it worked on launch day but hasnt worked since. please look into fixing this

robsnyd831
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Message 1 of 13 (3,525 Views)

Re: SKYPE CRASHING!

Sorry to hear about your crash problem. Can you please try uninstalling the app (navigate to "My Games and apps" - Click the "Menu" button on your controller while Skype is selected and choose "Uninstall").

Then restart the console and reinstall from the Store.


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Claudius
Community Manager
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Message 2 of 13 (3,484 Views)

Re: SKYPE CRASHING!

This does not work.

MedicHype
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Message 3 of 13 (3,331 Views)

Re: SKYPE CRASHING!

Still happening, a newer topic is at the top of the forum with the same problem.

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HxC740uGLY
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Message 4 of 13 (3,203 Views)

Re: SKYPE CRASHING!

Same problem here.. Uninstall and reinstall does not fix problem... Not going to be forced to do a factory reset on xbox1 as will lose other game data etc
Posted from Apple iPad
Commandersw
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Message 5 of 13 (3,153 Views)

Re: SKYPE CRASHING!

same problem here with the new update 15/ Apr/2014 .........

 

What´s happening? ¡¡¡¡¡¡

chemistalex
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Message 6 of 13 (2,584 Views)
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Slava
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Message 7 of 13 (2,543 Views)

Re: SKYPE CRASHING!

Do you guys have kinect turned on I didend and I was having same problem and that fixed it for me
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Kingkirran
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Message 8 of 13 (1,808 Views)

Re: SKYPE CRASHING!

Hi everyone,

 

We've released an update to Skype that must fix the crash issue (when Kinect is unplugged). It would be great if those who experienced the issue upgraded Skype and - time permitting - posted a short note here. We are confident the issue is fixed, but it is always great to hear confirmation from our customers.

 

Thanks!

Slava
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Message 9 of 13 (1,696 Views)

Re: SKYPE CRASHING!

Yay I can turn my kinect back off thxs
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Kingkirran
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Message 10 of 13 (1,688 Views)
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