video will not turn on during call

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video will not turn on during call

Just placed a video call and was not able to get the video option to turn on. Each time I clicked on it the thumbnail window started to open and then the setting reverted to off. My contact was also unable to activate video from their end. I'm working with a Dell laptop and built in camera that works fine. Just completed video calls last week without problem. Any idea what's up?

gmarx
Novel Adventurer
Kudos: 7
Posts: 2
Registered: 19-02-2013
Message 1 of 22 (10,661 Views)

Re: video will not turn on during call

I'm having the exact same problem. Tried reinstall, no dice. But encouraged that im not alone. Hopefully this is a new bug that will get noticed and be fixed.
sammytoyon
Novel Adventurer
Kudos: 2
Posts: 2
Registered: 21-02-2013
Message 2 of 22 (10,617 Views)

Re: video will not turn on during call

Do you have this issue with all contacts or only with one?

ruwim
Community Ambassador
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Posts: 39498
Registered: 27-06-2011
Message 3 of 22 (10,599 Views)

Re: video will not turn on during call

I've only tested it with one contact. We frequenty skype and until recently there was no problem. Also, no issues using gchat video. 

sammytoyon
Novel Adventurer
Kudos: 2
Posts: 2
Registered: 21-02-2013
Message 4 of 22 (10,587 Views)

Re: video will not turn on during call

Same here - only happened with one person so far. Just completed a group video call using another Skype ID with the same computer and everything worked fine.

gmarx
Novel Adventurer
Kudos: 7
Posts: 2
Registered: 19-02-2013
Message 5 of 22 (10,584 Views)

Re: video will not turn on during call

Same problem. Dit it all, but nothing works. PLEASE, I NEED A SOLUTION!

On facebook vcalling, is working :sad:
fran_becher
Casual Adventurer
Kudos: 2
Posts: 5
Registered: 15-09-2012
Message 6 of 22 (10,513 Views)

Re: video will not turn on during call

I have the same problem. The video will immediately switch to "off" anytime I try to switch it on. It happened one week ago and again today, in the beginning of a call with the same person. I haven't tried video calling anyone else. Both me and the other person use macs (macbook here and an older mac at the other end). The problem seems to be with my macbook, since  I was able to video call the other person from a pc.

I would be so grateful for a solution.....

This has never happened before. Is it possible that the cause is the most recent Skpe update?

Mihaela1964
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 03-03-2013
Message 7 of 22 (10,439 Views)

Re: video will not turn on during call

I'm encountering the saem problem that the video on my Dell laptop doesn't stay active.   But it had worked before I did the recent Skype upgrade.  I see several other postings on the problem but no offers on a resolution.  Where to go for some tech help from Skype?

jerryhuels
Novel Tourist
Kudos: 0
Posts: 1
Registered: 04-03-2013
Message 8 of 22 (10,394 Views)

Re: video will not turn on during call

You can try to uninstall the currently installed 6.2 version and install the previous 6.1.0.129 version using this msi-installer:

 

http://download.skype.com/msi/SkypeSetup_6.1.0.129.msi

ruwim
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Kudos: 6606
Posts: 39498
Registered: 27-06-2011
Message 9 of 22 (10,388 Views)

Re: video will not turn on during call

@ruwim,
The above installer is only for Windows, isn't it? Would you know whether anything similar exists for Mac OS?
Mihaela1964
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 03-03-2013
Message 10 of 22 (10,370 Views)
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