video is not working, on my windows 7

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video is not working, on my windows 7

Since upgrading to skype 6.3 the video calling is not working. From the tools option menu the it says it cannot find video. My laptop has a built in video and its always used to work before upgrading.

How can I get it to work.

bhatth
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Posts: 1
Registered: 12-05-2013
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Re: video is not working, on my windows 7

[ Edited ]

Here are some suggestions that might help ;

- Double-check if your webcam is plugged in, turned on, active and working. You can click Tools >> Options >> General >> Video Settings to check if your webcam is detected by Skype. If possible, also test your cam using other program/software.

- Update your latest version of Skype. Visit the "Get Skype" (Downloads) section of Skype.com to check the most recent version of Skype available.

- Update your webcam driver or software. You can visit the corresponding manufacturer's site to see if there is a newer version of driver/software for your webcam model.

- "completely" uninstall Skype first then re-install. Please note that the process of complete uninstall differs from the usual uninstall as it will delete all traces of Skype in your computer. Thus allowing users to install a fresh/clean copy of Skype. In most cases, it is also advisable to use the most recent version of the Skype software.

https://support.skype.com/en/faq/FA10634/how-can-i-completely-uninstall-and-then-reinstall-skype-for...



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Skype-User
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Registered: 10-08-2011
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Re: video is not working, on my windows 7


bhatth wrote:

Since upgrading to skype 6.3 the video calling is not working. From the tools option menu the it says it cannot find video. My laptop has a built in video and its always used to work before upgrading.

How can I get it to work.


Try to uninstall the currently installed version and install the older 6.1.0.129 version using this msi-installer:

 

http://download.skype.com/msi/SkypeSetup_6.1.0.129.msi

 

After installing this version, make sure to disable the Automatic updates:

 

Tools -> Options -> Advanced -> Automatic updates ->Turn off automatic updates

ruwim
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Registered: 27-06-2011
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