unable to hear other party

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unable to hear other party

Please help! I am not able to hear the other party, they can hear me fine, I can hear the ringing sound of the call and video is fine too. My speakers and mic are ok too. When I do the test call can't hear anything. Thanks

denverusa
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Registered: 07-07-2012
Message 1 of 14 (3,649 Views)

Re: unable to hear other party

What settings do you have for Speakers in Tools -> Options -> Audio settings? Can you hear any sound when you press the green test button? Is there more than one option available in the dropdown box?

ruwim
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Registered: 27-06-2011
Message 2 of 14 (3,647 Views)

Re: unable to hear other party

When I press the green button I can not hear anything

denverusa
Novel Adventurer
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Posts: 3
Registered: 07-07-2012
Message 3 of 14 (3,642 Views)

Re: unable to hear other party

Hi Denverusa, I can't help I'm afraid as I am having the same problem all the other sounds on my PC are fine but I can't hear the other party, I tried ruwim's remedy and when I speak I can see the green lines moving back and forth, so I assume it's working. Also when I do a test call, I can't hear the message...I know what to expect because it works fine on my tablet. I don't know where to go next! please can anyone help us?
primrosegirl
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Registered: 08-07-2012
Message 4 of 14 (3,626 Views)

Re: unable to hear other party


primrosegirl wrote:
Hi Denverusa, I can't help I'm afraid as I am having the same problem all the other sounds on my PC are fine but I can't hear the other party, I tried ruwim's remedy and when I speak I can see the green lines moving back and forth, so I assume it's working. Also when I do a test call, I can't hear the message...I know what to expect because it works fine on my tablet. I don't know where to go next! please can anyone help us?

What settings do you see for Speakers in Tools -> Options Audio settings? Your microphone seems to work, but not speakers.

ruwim
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Registered: 27-06-2011
Message 5 of 14 (3,622 Views)

Re: unable to hear other party

Realtek High definition audio speakers

primrosegirl
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Posts: 3
Registered: 08-07-2012
Message 6 of 14 (3,613 Views)

Re: unable to hear other party


primrosegirl wrote:

Realtek High definition audio speakers


Do you also have "Realtek High definition audio" as your default playback device in Windows Sound Control Panel? 

ruwim
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Registered: 27-06-2011
Message 7 of 14 (3,610 Views)

Re: unable to hear other party

Yes I think so, I've just looked at the control panel and sounds and it would seem it is.

primrosegirl
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Registered: 08-07-2012
Message 8 of 14 (3,601 Views)

Re: unable to hear other party

i have the exact same problem, can someone please help
srazakk
Novel Tourist
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Posts: 1
Registered: 19-08-2012
Message 9 of 14 (3,501 Views)

Re: unable to hear other party


srazakk wrote:
i have the exact same problem, can someone please help

Have you tried to make a call to Skype Echo Sound Test Service (echo123)?

ruwim
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Registered: 27-06-2011
Message 10 of 14 (3,496 Views)
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