The Skype Community

in
Reply
Novel Adventurer
sunnymurasaki
Posts: 3
Registered: ‎20-09-2012
Accepted Solution

unable to fix blank login screen

I have been having the 'blank login screen' problem with Skype, but after following the steps to fix it, it does not help. When I type the text into the command prompt I recieve this message.

My computer, java and Skype are fully up to date. What can I do to fix this?

Please use plain text.
Super User
ruwim
Posts: 23,631
Registered: ‎27-06-2011

Re: unable to fix blank login screen

What version of Windows are you on (XP, Vista, Windows 7)? Is it 32-bit or 64-bit?

 

http://support.microsoft.com/kb/827218

 

What is the version of Internet Explorer installed on your computer?

 

In Internet Explorer go to Help -> About Internet Explorer.

Please use plain text.
Novel Adventurer
sunnymurasaki
Posts: 3
Registered: ‎20-09-2012

Re: unable to fix blank login screen

I'm on windows 7, 64-bit. I have IE 9 on my computer.

Please use plain text.
Super User
ruwim
Posts: 23,631
Registered: ‎27-06-2011

Re: unable to fix blank login screen

The procedure which you have used previously was only applicable for 32-bit Windows. With 64-bit you should try this:

 

Go to Windows Start -> All Programs -> Accessories -> Right click on Command Prompt, select 'Run as administrator'.

 

The Command Prompt window should show:

 

C:\Windows\SysWoW64>

 

If this is not the case, then in the Command Prompt type:  cd c:\windows\syswow64 and press Enter.

 

Type this and then press Enter:

 

regsvr32  jscript.dll

 

Next type this and press Enter:

 

regsvr32  jscript9.dll

 

After each Enter you should receive a message saying that DllRegisterServer in XXX.dll succeeded.

 

Reboot your computer.

 

Make now the test showing if your Internet Explorer can execute JavaScript.

 

Open in your Internet Explorer (no other browser but only IE 32-bit version) this page:

 

http://www.mistered.us/test/alert.shtml

 

Click on the “Simply Click This Button” button and watch the response.

 

Please use plain text.
Novel Adventurer
sunnymurasaki
Posts: 3
Registered: ‎20-09-2012

Re: unable to fix blank login screen

Thanks, Skype's working again now! :3

Please use plain text.
Super User
ruwim
Posts: 23,631
Registered: ‎27-06-2011

Re: unable to fix blank login screen

Great :(y):.

Please use plain text.
Facebook Twitter

© 2013 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling