skype unable to connect

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skype unable to connect

Hi,

 

Hopefully someone can help me out here...

 

I have been using skype for quite a few years without any problems. Until about 4 weeks ago my skype icon which usually connects and loads up for me as soon as I turn on the laptop, stopped connecting. I was prompted with the skype sign in page, which I did, but still without success. The Skype icon is still on my toolbar, but when I hover over it it just tells me skype is not signed in. When I try to sign in, I get a message saying skype cannot connect. I have internet and can surf as usual, but cannot for the life of me figure out why skype is not working!

I thought it was a firewall, so I went through the steps you have listed on the help page. No success. I uninstalled, reinstalled prob 3 times, still with no success.. I tried logging in to my computer at work, and no problem, I can get into my account.

I am using Windows Vista, with 2.0GHz, 4Gb of storage and have windows defender and Malaware bytes for security....

Any ideas would be greatly appreciated!!

Thanks!

g4pilut
Community Ambassador

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As a first step I'd suggest installing the current beta version, 5.7.0.123.  You can download the installer here:  www.skype.com/go/getskype-beta

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linda56
Casual Adventurer

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wow......turned off the firewall and then skype came on.  then I turned on the firewall again and all is well........so for those that have McAfee try this

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femur6
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Message 1 of 68 (19,953 Views)

Re: skype unable to connect

As a first step I'd suggest installing the current beta version, 5.7.0.123.  You can download the installer here:  www.skype.com/go/getskype-beta




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g4pilut
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Message 2 of 68 (19,932 Views)

Re: skype unable to connect

oh and I didnt get to do anything about it at the time, as I flew home for Christmas and did not bring my laptop - hence the delayed request for assistance! ...plus I really thought I could fix it myself!
femur6
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Message 3 of 68 (19,929 Views)

Re: skype unable to connect

ok -  i ll try that - Im assuming I should uninstall the one I have first, Yah?

femur6
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Message 4 of 68 (19,927 Views)

Re: skype unable to connect

It's not necessary to uninstall first.  Just install the beta over what you already have installed.




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g4pilut
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Message 5 of 68 (19,925 Views)

Re: skype unable to connect

ahhh awesome!!! That worked! Brilliant! Thank you very much! :happy: :happy:

femur6
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Message 6 of 68 (19,916 Views)

Re: skype unable to connect

:(y):




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g4pilut
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Message 7 of 68 (19,913 Views)

Re: skype unable to connect

Did not work for me.
lynncarter033
Casual Adventurer
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Registered: 07-03-2012
Message 8 of 68 (19,356 Views)

Re: skype unable to connect

Did Not work.

lynncarter033
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Message 9 of 68 (19,356 Views)

Re: skype unable to connect

I have Windows 7 and I've tried deleting and reloading Skype and have also tried this method of downloading "Setupcomplete" nothing is working.

The minute I dial a call and the other line picks up, the call is dropped. I have checked my sound device/speaker and the bars are working on my computer but do not seem to be picking up on  Skype. This just happened two days ago and nothing was downloaded/uploaded, no crashes. Basically no changes to my desk top when this happened. HELP!! I've missed two days of work on the computer because of it.

lynncarter033
Casual Adventurer
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Registered: 07-03-2012
Message 10 of 68 (19,354 Views)
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