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Novel Adventurer
mel22
Posts: 2
Registered: ‎27-11-2011

skype shuts down

skype shuts down when video calls come in. Or if you change ur profile pic. Not sure if anyone else is having the sam problem.

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Super Aviator
Tamim
Posts: 25,584
Registered: ‎27-09-2011

Re: skype shuts down


mel22 wrote:

skype shuts down when video calls come in. Or if you change ur profile pic. Not sure if anyone else is having the sam problem.


Download and Reinstall the new Skype 5.7 beta version. See if it helps.

 

http://www.skype.com/go/getskype-beta-full/

 

If not resolve this issue, then

 

Please do a Skype reset:

 

1. Ensure that "Show hidden files and folders" is switched on.

Click Start and then Run Type "control folders" and click OK. In the View tab, ensure that Show hidden files and folders is enabled

 

2. Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

3. Click Start >> Run Type: %appdata% Rename folder "Skype" to "Old_Skype"

 

4. Re-run Skype

 

Check if the issue persists

Regards,
Tamim
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