skype not responding when trying to open...

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skype not responding when trying to open...

i have uninstalled and installed skype several times and everytime i click sign in it always says that the program not responding. A window pertaining choose your profile picture always show up because i am a new member and always forces me to shut it down. does anyone know how to fix this? i have a toshiba satellite with windows 7.

pierreprince338
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Message 1 of 5 (13,177 Views)

Re: skype not responding when trying to open...

Open Windows Event Viewer -> Custom Views -> Administrative Events. Look for any new error messages appearing after Skype crash.

ruwim
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Registered: 27-06-2011
Message 2 of 5 (12,958 Views)

Re: skype not responding when trying to open...


pierreprince338 wrote:

i have uninstalled and installed skype several times and everytime i click sign in it always says that the program not responding. A window pertaining choose your profile picture always show up because i am a new member and always forces me to shut it down. does anyone know how to fix this? i have a toshiba satellite with windows 7.


Download and Reinstall the new Skype 5.7 beta version. See if it helps.

 

http://www.skype.com/go/getskype-beta-full/

 

If not resolve this issue, then

 

Please do a Skype reset:

 

1. Ensure that "Show hidden files and folders" is switched on.

Click Start and then Run Type "control folders" and click OK. In the View tab, ensure that Show hidden files and folders is enabled

 

2. Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

3. Click Start >> Run Type: %appdata% Rename folder "Skype" to "Old_Skype"

 

4. Re-run Skype

 

Check if the issue persists

Regards,
Tamim
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Tamim
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Registered: 27-09-2011
Message 3 of 5 (12,943 Views)

Re: skype not responding when trying to open...

i have done all this procedure on my skype 5.8
now it is not uninstalling
and creating problems
what is the solution?
humbalraza
Novel Tourist
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Registered: 24-06-2012
Message 4 of 5 (12,215 Views)

Re: skype not responding when trying to open...

Ok, first of all, this solution is a part of my experiment since i've got the same problem as yours... and it worked for me...
1. Go to your temp file: C:\ >Users >"Your account name in PC" >AppData >Local >Temp
  Note: AppData folder might be hidden in your profile so just in case, go to Folder Options, and choose the "View" Tab - and in there click "Show Hidden Files and Folders". After you've done this precaution just in case of the folder being hidden, proceed to the next step.
 But if the AppData is not hidden, just ignore the Note...:bigsmile:
2. ....And delete Skype.msi.

 

3. This step is another of my experiments to check whether the problem is already solved...
  ... Open Skype with your internet connection disabled/disconnected.

.... I've done the first two steps before i've opened Skype w/ the internet disconnected.
... If you have any further questions, just reply to this post... Thank you....:bigsmile:

mimp_25
Novel Tourist
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Registered: 06-07-2012
Message 5 of 5 (12,048 Views)
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